JOSE LUGO-BENITEZ
Tempe
Summary
As an experienced Information Systems Technician and 2nd Class Petty Officer in the U.S. Navy, I bring a wealth of technical expertise, leadership, and discipline to any organization. With a proven track record of managing equipment and system infrastructure worth millions of dollars, I have working knowledge troubleshooting government workstations and supporting incident tickets. I possess exceptional communication skills, an 'I can learn that!' attitude, and the ability to quickly adapt to technical or regulatory changes in any environment.
Overview
9
9
years of professional experience
Work History
Behavior Technician
Licensed Behavior Analysis
08.2024 - 05.2025
- Provided one-on-one behavioral therapy to children diagnosed with Autism Spectrum Disorder (ASD).
- Followed individualized treatment plans designed by Board Certified Behavior Analysts (BCBAs).
- Assisted with behavior data collection and progress tracking to support treatment evaluations.
- Helped foster communication, social, and daily living skills using Applied Behavior Analysis (ABA) methods.
- Maintained detailed records while ensuring a safe, supportive, and engaging environment for each client.
Marketing & Customer Service Representative
Homefix Custom Remodeling
02.2024 - 08.2024
- Scheduled appointments for remodeling consultations and services, maintaining a high conversion rate.
- Conducted community outreach to promote services and increase brand visibility.
- Delivered personalized customer support by addressing inquiries and resolving concerns.
- Trained and mentored new team members on company processes, sales techniques, and customer interaction strategies.
Field Technician
Canon
09.2023 - 02.2024
- Diagnosed and repaired a variety of Canon printer models and multifunction devices.
- Responded promptly to trouble tickets and service calls to minimize client downtime.
- Provided on-site technical support to customers, ensuring efficient resolution of hardware and software malfunctions.
- Maintained service logs, documented issues and resolutions, and followed up with clients to ensure satisfaction.
- Installed, configured, and tested new equipment while advising users on proper care and maintenance.
Information Systems Technician
United States Navy
07.2022 - 09.2023
- Took inventory of all information systems and equipment, ensuring accuracy and inspection readiness.
- Repaired computer hardware and software systems by diagnosing and resolving technical issues.
- Provided daily technical support to command personnel through incident handling systems.
- Managed secure communication systems for classified and unclassified networks (NIPR/SIPR).
- Coordinated with vendors to procure hardware and software, ensuring accurate and timely delivery.
Work Center Supervisor
United States Navy
09.2019 - 07.2022
- Led 25 personnel in daily operations, maintenance, and repair of critical shipboard systems.
- Provided technical guidance and mentorship to improve efficiency, safety, and mission readiness.
- Maintained accurate records and reports to meet regulatory requirements.
Repair Parts Manager
United States Navy
07.2017 - 09.2019
- Managed inventory control of over $3 million in spare parts.
- Supervised five technicians and trained them on inventory procedures.
- Conducted regular audits and implemented corrective actions to ensure accuracy.
- Coordinated with logistics to maintain a reliable supply chain.
- Maintained accurate inventory transaction records for senior management reporting.
Computer Technician
Computer 911
02.2016 - 07.2017
- Diagnosed and repaired hardware/software issues across multiple devices including desktops and tablets.
- Utilized software tools to create reports, update customer trouble tickets, and manage shipping processes.
- Installed operating systems, drivers, and applications with a focus on performance and stability.
Education
B.S. - Cybersecurity and Information Assurance
University of Phoenix
12.2028
Diploma -
Poinciana High School
Kissimmee, FL12.2017
Skills
- Active Directory
- Ticketing Systems (BMC Remedy, ServiceNow)
- Microsoft 365
- Windows/Linux OS
- Microsoft Office Suite
- SharePoint
- RMF
- ACAS
- STIGs
- EMASS
- SIPR/NIPR
- DoD 8570 Certified (IAMI, IATII)
- Military Experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Behavior Technician
Licensed Behavior Analysis
08.2024 - 05.2025
Marketing & Customer Service Representative
Homefix Custom Remodeling
02.2024 - 08.2024
Field Technician
Canon
09.2023 - 02.2024
Information Systems Technician
United States Navy
07.2022 - 09.2023
Work Center Supervisor
United States Navy
09.2019 - 07.2022
Repair Parts Manager
United States Navy
07.2017 - 09.2019
Computer Technician
Computer 911
02.2016 - 07.2017
Diploma -
Poinciana High School
B.S. - Cybersecurity and Information Assurance
University of Phoenix
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