JOSE LUGO-BENITEZ
Tempe
Summary
As an experienced Information Systems Technician with an active secret clearance and 2nd Class Petty Officer in the U.S. Navy, I bring a wealth of technical expertise, leadership, and discipline to any organization. With a proven track record of managing equipment and system infrastructure worth millions of dollars, I have working knowledge troubleshooting government workstations and supporting incident tickets. I possess exceptional communication skills, an 'I can learn that!' attitude, and the ability to quickly adapt to technical or regulatory changes in any environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Service Contractor
East Ridge
Chandler
12.2024 - Current
- Assemble, configure, and test desktop and computer hardware components in a production environment.
- Perform functional testing and validation to ensure systems meet quality and performance standards.
- Identify and troubleshoot hardware issues, escalating defects when necessary.
- Follow detailed technical documentation, build procedures, and safety protocols.
- Maintain accuracy while meeting productivity targets in a fast-paced setting.
- Collaborate with team members to ensure timely completion of client orders
Behavior Technician
Licensed Behavior Analysis
Chesapeake
08.2024 - 05.2025
- Provided one-on-one behavioral therapy to children diagnosed with Autism Spectrum Disorder (ASD).
- Followed individualized treatment plans designed by Board Certified Behavior Analysts (BCBAs).
- Assisted with behavior data collection and progress tracking to support treatment evaluations.
- Helped foster communication, social, and daily living skills using Applied Behavior Analysis (ABA) methods.
- Maintained detailed records while ensuring a safe, supportive, and engaging environment for each client.
Marketing & Customer Service Representative
Homefix Custom Remodeling
Norfolk
02.2024 - 08.2024
- Scheduled appointments for remodeling consultations and services, maintaining a high conversion rate.
- Conducted community outreach to promote services and increase brand visibility.
- Delivered personalized customer support by addressing inquiries and resolving concerns.
- Trained and mentored new team members on company processes, sales techniques, and customer interaction strategies.
Field Technician
Canon
Chesapeake
09.2023 - 02.2024
- Diagnosed and repaired a variety of Canon printer models and multifunction devices.
- Responded promptly to trouble tickets and service calls to minimize client downtime.
- Provided on-site technical support to customers, ensuring efficient resolution of hardware and software malfunctions.
- Maintained service logs, documented issues and resolutions, and followed up with clients to ensure satisfaction.
- Installed, configured, and tested new equipment while advising users on proper care and maintenance.
Information Systems Technician
United States Navy
Norfolk
07.2022 - 09.2023
- Took inventory of all information systems and equipment, ensuring accuracy and inspection readiness.
- Repaired computer hardware and software systems by diagnosing and resolving technical issues.
- Provided daily technical support to command personnel through incident handling systems.
- Managed secure communication systems for classified and unclassified networks (NIPR/SIPR).
- Coordinated with vendors to procure hardware and software, ensuring accurate and timely delivery.
Work Center Supervisor
United States Navy
Norfolk
09.2019 - 07.2022
- Led 25 personnel in daily operations, maintenance, and repair of critical shipboard systems.
- Provided technical guidance and mentorship to improve efficiency, safety, and mission readiness.
- Maintained accurate records and reports to meet regulatory requirements.
Repair Parts Manager
United States Navy
Williamsburg
07.2017 - 09.2019
- Managed inventory control of over $3 million in spare parts.
- Supervised five technicians and trained them on inventory procedures.
- Conducted regular audits and implemented corrective actions to ensure accuracy.
- Coordinated with logistics to maintain a reliable supply chain.
- Maintained accurate inventory transaction records for senior management reporting.
Computer Technician
Computer 911
Orlando
02.2016 - 07.2017
- Diagnosed and repaired hardware/software issues across multiple devices including desktops and tablets.
- Utilized software tools to create reports, update customer trouble tickets, and manage shipping processes.
- Installed operating systems, drivers, and applications with a focus on performance and stability.
Education
B.S. - Cybersecurity and Information Assurance
University of Phoenix
12.2028
Diploma -
Poinciana High School
Kissimmee, FL12.2017
Skills
- Active Directory
- Ticketing Systems (BMC Remedy, ServiceNow)
- Microsoft 365
- Windows/Linux OS
- Microsoft Office Suite
- SharePoint
- RMF
- ACAS
- STIGs
- EMASS
- SIPR/NIPR
- DoD 8570 Certified (IAM1, IATII)
- Military Experience
Certification
CompTIA CYSA+
Languages
- English
- Spanish
Timeline
Technical Service Contractor
East Ridge
12.2024 - Current
Behavior Technician
Licensed Behavior Analysis
08.2024 - 05.2025
Marketing & Customer Service Representative
Homefix Custom Remodeling
02.2024 - 08.2024
Field Technician
Canon
09.2023 - 02.2024
Information Systems Technician
United States Navy
07.2022 - 09.2023
Work Center Supervisor
United States Navy
09.2019 - 07.2022
Repair Parts Manager
United States Navy
07.2017 - 09.2019
Computer Technician
Computer 911
02.2016 - 07.2017
B.S. - Cybersecurity and Information Assurance
University of Phoenix
Diploma -
Poinciana High School