Jose Pablo Flores

• Provided daily customer service by greeting golfers, loading/unloading bags, cleaning clubs, and staging carts to keep rounds running smoothly.
• Stayed organized in a high-traffic setting by managing cart flow, handling multiple requests at once, and keeping the staging area stocked and clean.
• Solved issues quickly by addressing guest concerns and cart problems, communicating with the pro shop/team, and adjusting to last-minute changes to ensure efficient operation.

• Supported daily operations by assigning tasks to construction workers, tracking what needed to get done, and communicating updates between the job site and office.
• Managed materials/logistics by shopping for supplies when needed, coordinating deliveries, and confirming the right materials arrived on time.
• Assisted with basic admin/payroll tasks by organizing paperwork and handing out paychecks to workers accurately and on schedule.

• Led daily shift operations by assigning roles, adjusting coverage as needed, and helping manage schedules to keep service running smoothly.
• Ensured food safety and quality standards by monitoring compliance, coaching team members, and addressing issues and customer complaints immediately.
• Managed inventory and cash handling by tracking stock levels, signing off on counts, placing orders, and counting/safeguarding cash deposits for submission to the back office.

While still working as front/back staff, I trained and coached new team members on Chick-fil-A service standards, POS/front counter procedures, and food safety basics to integrate them to the team as fast and efficiently as possible.

Provided fast, friendly service by taking orders, preparing/packing food, maintaining cleanliness, and supporting front/back-of-house tasks to keep operations running smoothly during all shifts.