JOSE RASCON
TUCSON
Summary
Hard-working professional with 9.5+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer needs assessment. Aiming to leverage my skills to successfully and professionally finish the task at hand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative(Contractor)
Staffing Matters
11.2024 - Current
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Valor Global(DES)
06.2022 - 10.2024
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
FEMA Funeral Assistance Agent/Document Validator
Titan Technologies International
02.2021 - 04.2022
- Assisted with phone calls regarding COVID-19 funeral assistance, helping with the application process to award relief funeral funds towards applicants' deceased loved ones.
- Assisted with the process of validating documents sent from the applicants to verify correct paperwork was sent including but not limited to death certificates, proof of insurance, etc.
- Made outbound calls towards different venues towards document validating including but not limited to funeral homes, insurance companies, applicants to verify info sent, etc.
- Managed daily data entries for documents validated through the workday as part of daily report, including but not limited to sending and receiving emails for feedback, using a specialized VPN to go through all info entered into system, being familiar with Microsoft Office Applications, etc.
Teacher Assistant/Substitute Teacher
La Paloma Academy
12.2018 - 02.2021
- Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
- Enforce administration policies and rules governing students.
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage
- Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.
- Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
- Type, file, and duplicate materials.
- Maintain computers in classrooms and laboratories and assist students with hardware and software use.
- Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.
Pima Community College
08.2015 - 12.2018
- Maintain accurate and complete student records as required by laws, district policies, and administrative regulations
- Plan and promote career and employment-related programs and events, such as career planning presentations, work-experience programs, job fairs, and career workshops
- Review transcripts to ensure that students meet graduation or college entrance requirements and write letters of recommendation
- Establish contacts with employers to create internship and employment opportunities for students.
Language Interpreter
Cyracom International
06.2015 - 05.2017
- Follow ethical codes that protect the confidentiality of information.
- Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors.
- Translate messages simultaneously or consecutively into specified languages, orally or by using hand signs, maintaining message content, context, and style as much as possible
- Proofread, edit, and revise translated materials.
Education
Associate of Arts - Digital Arts
Pima Community College
05.2016
Skills
- Export Compliance
- Paperwork Preparation
- Insurance Policies
- Data Entry
- Outstanding Customer Service
- Self-motivated professional
- Classroom Management Techniques
- Strong Spanish Language Skills
- Microsoft office
- Call center experience
- Dispute resolution
- Payment processing
Accomplishments
- Improved effectiveness by integrating new resources and revamping approach.
- Earned trusted status with La Paloma Academy, consistently being called upon to meet special student requirements.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Video Editing
Using programs such as Davinci Resolve, Final CutPRO, etc, I am able to make and edit videos from scratch to make them more presentable whether for a personal project or a professional work project.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Graphic Design
- Electronics and Circuit Building
- Digital Art and Animation
Timeline
Customer Service Representative(Contractor)
Staffing Matters
11.2024 - Current
Customer Service Representative
Valor Global(DES)
06.2022 - 10.2024
FEMA Funeral Assistance Agent/Document Validator
Titan Technologies International
02.2021 - 04.2022
Teacher Assistant/Substitute Teacher
La Paloma Academy
12.2018 - 02.2021
Pima Community College
08.2015 - 12.2018
Language Interpreter
Cyracom International
06.2015 - 05.2017
Associate of Arts - Digital Arts
Pima Community College
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