Jose Rodriguez Jr
Tempe
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Resourceful CSR Supervisor known for high productivity and efficient task completion. Skilled in conflict resolution, team leadership, and customer satisfaction monitoring. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and positive customer experiences.
Overview
13
13
years of professional experience
Work History
Security Officer
LEGION PROTECTION AGENCY
Phoenix
09.2024 - Current
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Addressed problems quickly and reported clear information while working under minimal supervision
- Monitored premises and recorded activity in daily officer report
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
CSR, Sales
AutoZone
Tempe
06.2012 - Current
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Security Officer
Cactus protection services
Phoenix
01.2023 - 09.2024
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Assisted with crowd control during large events held at the facility.
- Monitored surveillance cameras and responded to suspicious activity.
- Provided friendly and professional assistance to employees, visitors and customers.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Security Officer
Invictus protection services
Tempe
07.2019 - 11.2022
- Monitored premises and recorded activity in daily officer reports.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Monitored security cameras to identify and respond to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Provided friendly and professional assistance to employees, visitors and customers.
Education
Glendale High School
Phoenix , AZSkills
- Surveillance monitoring
- Incident reporting
- Crowd control
- Access control
- Conflict resolution
- Customer service
- Communication skills
- Problem solving
- Premises patrol
- CCTV surveillance
- Staff management
- FLUENT IN Spanish
- Security guard license
- Night and safe deposit procedures
- Shift work experience
Timeline
Security Officer
LEGION PROTECTION AGENCY
09.2024 - Current
Security Officer
Cactus protection services
01.2023 - 09.2024
Security Officer
Invictus protection services
07.2019 - 11.2022
CSR, Sales
AutoZone
06.2012 - Current
Glendale High School