Jose Santana Macias

• Supervised kitchen staff to ensure compliance with food safety standards and operational procedures.
• Trained team members on food preparation techniques and customer service protocols.
• Managed inventory levels, reducing waste through effective stock rotation practices.
• Implemented daily quality checks to maintain high standards of food presentation and taste.
• Collaborated with upper management on menu changes based on customer feedback and trends.
• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Checked and tested foods to verify quality and temperature.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.

Conducted training sessions for new employees on brand values and menu offerings.

Supported Shift Leads in task completion and delegation to crew members.

Checked that crew fulfilled their weekly cleaning responsibilities.

Managed POS system to process guest orders accurately.

Coordinated salad assembly for various order types.

Stocked reach-in coolers consistently during shifts to maintain efficient item restocking on the line.

• Supervised daily operations, ensuring compliance with health and safety regulations.
• Trained and mentored new staff on food preparation and customer service protocols.
• Managed inventory levels, coordinating stock orders to minimize waste and ensure availability.
• Implemented efficient workflows to enhance service speed during peak hours.
• Resolved customer inquiries and complaints, maintaining high satisfaction rates.
• Collaborated with management to develop promotional strategies that increased customer engagement.
• Completed store opening and closing procedures and balanced tills.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Kept employees operating productively and working on task to meet business and customer needs.

• Supervised daily operations to ensure efficient service delivery and customer satisfaction.
• Trained and mentored new staff on operational procedures and safety protocols.
• Monitored inventory levels, coordinating restocking efforts to maintain optimal supply.
• Resolved customer inquiries and complaints, fostering a positive service environment.
• Conducted routine inspections of equipment and facilities for safety compliance.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction and loyalty.
• Operated kitchen equipment efficiently, ensuring food quality and safety standards were consistently met.
• Assisted with training new crew members, promoting teamwork and operational excellence.
• Managed cash register transactions accurately, reducing discrepancies during daily audits.
• Maintained cleanliness and organization of workstations, promoting a safe dining experience for customers.
• Collaborated with team to streamline service processes, improving order accuracy and speed of service.
• Adapted quickly to changing priorities during peak hours, ensuring continuous workflow and efficiency.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.