Jose Trevino
Phoenix
Summary
Results-driven Talent Coordinator with expertise in optimizing hiring processes and improving candidate experiences. Collaborated effectively with stakeholders to execute workplace accommodations and resolve contract discrepancies, significantly enhancing operational efficiency and compliance across multiple regions.
Overview
7
7
years of professional experience
Work History
Talent Coordinator - Contracts
Uber Technologies Inc.
Phoenix
01.2026 - 06.2026
- Verified and processed employment contracts for US & Canada (US/C), managing diverse talent pipelines of new hires, boomerang candidates, university interns, and internal contractor-to-full-time conversions to ensure smooth onboarding.
- Partnered with cross-functional stakeholders, including Program Managers, HR, and Legal, to coordinate and execute workplace accommodation requests for candidates with disabilities, enhancing inclusivity in the hiring process.
- Collaborated with international teams in Manila to identify and resolve contract bugs and discrepancies, mitigating legal risks and ensuring compliance. Advised Senior Recruiters and Talent Acquisition Directors on remote hiring escalations, partnering closely with Legal to ensure full compliance with corporate standards and regional employment regulations.
Talent Coordinator
Uber Technologies Inc
Phoenix
09.2020 - 06.2026
- Coordinated all elements of candidate interview logistics including sending meeting invites, booking rooms, and organizing Video Conferences (Zoom).
- Worked closely with recruiters and sourcers to enable a more active engagement with candidates and hiring managers in support of our fast-paced organization.
- Responsible for the efficient execution of processes and transaction support for other stakeholders in compliance with the Global Talent Acquisition guidelines.
- Mentored new team members with Uber's Talent Acquisition standards.
- Acted as the primary contact for the team and stakeholders, mentoring and updating them on the new automation scheduling system.
- Worked closely with engineers and stakeholders by attending weekly meetings, providing feedback and bug reports to improve a new internal scheduling system (Almanac).
Bilingual Quality Assurance Specialist
Uber Technologies Inc
Phoenix
01.2020 - 09.2020
- Conducted 100+ quality reviews across Transport lines, including US Driver Spanish Inbound Phone and US Delivery Spanish Inbound Phone (UberEats), to identify process improvement opportunities.
- Compiled BPO site production data, detailing trending errors and quality scores, for weekly reports to Line of Business (LOB) managers.
- Mentored new team members on Uber's QA standards and Spanish reviewer processes to ensure a swift onboarding experience.
- Led COVID-19 project by developing company policy content, collaborating with department stakeholders for compliance, and training new reviewers.
COE Specialist II - JUMP
Uber Technologies Inc
Phoenix
01.2019 - 01.2020
- Delivered bilingual phone and email support to US&C users of JUMP electric bikes and scooters, enhancing user satisfaction.
- Cross-trained in JUMP Starter to assist charging contractors for JUMP scooters.
- Developed knowledge base through C360 process and content submissions, aimed at improving JUMP customer support experience.
- Managed timely escalation of safety incidents to stakeholders and ensured thorough follow-up for resolution.
- Recognized as a top performer within JUMP Escalations, obtaining one of the highest scores for Q2.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ05-2015
Skills
- ICIMS
- Zendesk
- JIRA
- Google Suite
- Microsoft Office Suite
- Slack
- Zoom
- Glean
- Oracle
- Almanac
- Bliss
Accomplishments
- Recipient of the HQ COE Award (2019): Selected to travel to San Francisco headquarters to deliver a strategic presentation to key stakeholders, showcasing core operational functions and role impact.
- Recognized as Top Performer (2024 & 2025): Consistently exceeded all annual Key Performance Indicators (KPIs) through high-efficiency execution and strong stakeholder management
- Designed and executed an internal Professional Development Bootcamp (2025), empowering colleagues with actionable insights, resume-writing best practices, and mock interview preparation.
Timeline
Talent Coordinator - Contracts
Uber Technologies Inc.
01.2026 - 06.2026
Talent Coordinator
Uber Technologies Inc
09.2020 - 06.2026
Bilingual Quality Assurance Specialist
Uber Technologies Inc
01.2020 - 09.2020
COE Specialist II - JUMP
Uber Technologies Inc
01.2019 - 01.2020
High School Diploma -
Alhambra High School