Jose Antonio Palomino
Chandler
Summary
Dynamic manager with a proven track record at McDonald’s, excelling in customer service and team leadership. Enhanced operational efficiency through strategic planning and effective task delegation, resulting in improved employee engagement and customer satisfaction. Skilled in staff training and complex problem-solving, fostering a productive and organized work environment.
Overview
8
8
years of professional experience
Work History
Manager
McDonald’s
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Warehouse Lead
IEMI
01.2017 - 01.2022
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw daily operations and shipping and handling processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Picked and packed order items.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Strategic planning
- Cross-functional teamwork
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
McDonald’s
06.2022 - Current
Warehouse Lead
IEMI
01.2017 - 01.2022
Similar Profiles
Jerrika ChapmanJerrika Chapman
Crew Member at McDonald’sCrew Member at McDonald’s
Jeremy DoveJeremy Dove
Fast Food Worker at McDonald’sFast Food Worker at McDonald’s
Alexis Garcia-LlamasAlexis Garcia-Llamas
Crew Member at McDonald’sCrew Member at McDonald’s
Destiny COPELANDDestiny COPELAND
Server / Manager at McDonald’sServer / Manager at McDonald’s
Ethan GilbyEthan Gilby
Section Leader at Corona Del Sol High School Marching BandSection Leader at Corona Del Sol High School Marching Band