Jose Carlos Durazo
Old Pueblo Stucco & Construction
TUCSON
2027
years of professional experience
Results-driven retail professional with over 10 years of experience in store operations, customer service, hiring, and training. Skilled in inventory management, sales floor execution, and team leadership. Focused on improving workflow, supporting staff accountability, and delivering consistent service standards.
Work History
Safety Supervisor
1 Month- Conduct site safety inspections to identify hazards and enforce compliance with construction safety standards.
- Train crews on PPE use, fall protection, and safe work practices across active job sites.
- Investigate incidents and near misses to document root causes and implement corrective actions.
- Maintain safety records, inspection logs, and incident reports for regulatory readiness.
Assistant Store Manager
2 Years 7 Months- Coordinated associate schedules, task assignments, and shift coverage to maintain operational consistency.
- Monitored inventory levels, product presentation, and stock replenishment to support sales readiness.
- Resolved customer concerns promptly, reinforcing service quality and store satisfaction.
- Enforced safety, sanitation, and compliance standards across sales floor and backroom areas.
- Supported hiring, training, and performance feedback to strengthen team productivity and accountability.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Operations Manager
- Directed daily store operations to maintain efficient workflow and service standards.
- Coordinated inventory control, reducing stockouts and supporting accurate replenishment.
- Trained supervisors and associates on procedures, customer service, and store policies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Customer Service Manager
- Managed front-end customer service operations, resolving complaints and maintaining prompt guest support.
- Supervised cashiers, provided coaching, and reinforced company service standards across shifts.
- Scheduled coverage, coordinated breaks, and maintained efficient staffing for customer-facing departments.
- Trained associates on register procedures, POS transactions, and proper cash handling.
Education
High School Diploma
Skills
Adherence to high customer service standards
Inventory management
Compliance management
Health and safety management
Retail operations
Hiring and training
Sales growth
Workplace inspections
Safety audits
Team building and leadership
Stock management
Forklift operator
Vendor management
Timeline
Safety Supervisor
Old Pueblo Stucco & Construction
09.2026 - CurrentRead More
Assistant Store Manager
AJ's Fine Foods
02.2024 - 09.2026Read More
Operations Manager
AJ's Fine Foods
2015 - 2024Read More
Customer Service Manager
Food City
2012 - 2015Read More
Rincon High School
High School Diploma
Read More