Josefina Arroyo
Phoenix
Summary
Goal-oriented supervisor with expertise in training and mentoring. Proven ability to enhance team performance and customer satisfaction through effective communication and relationship building.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
1
1
year of professional experience
Work History
Supervisor
ABM Janitorial Services
Phoenix, AZ Sky Harbor Airport
08.2025 - Current
- Supervised daily cleaning operations to ensure adherence to quality standards and client specifications.
- Trained and mentored team members on safety protocols and effective cleaning techniques.
- Coordinated schedules and assignments for janitorial staff to optimize workflow efficiency.
- Conducted regular inspections of facilities to maintain cleanliness and identify areas for improvement.
- Resolved client concerns promptly, enhancing customer satisfaction and service delivery.
- Monitored staff performance, providing feedback to promote professional development and accountability.
- Collaborated with management on process improvements to enhance service quality across multiple accounts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted briefing sessions to promote skill development among team members.
- Developed training materials to enhance employee onboarding and engagement.
- Assisted in evaluating training effectiveness through participant feedback and assessments.
- Preparing instructional materials and setting up training environments.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Education
High School Diploma -
International Commerce Highschool
Phoenix, AZ02-2026
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Relationship building
- Team building
- Physical training
- Training techniques
- Customer service training
- Training recordkeeping
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
ABM Janitorial Services
08.2025 - Current
High School Diploma -
International Commerce Highschool