Josefina Casillas
el mirage
Summary
Experienced case manager with expertise in record-keeping and client progress documentation. Coordinated services to enhance care outcomes while leading teams and delivering customer service. Proficient in appointment coordination and maintaining accurate records to ensure compliance and client satisfaction.
Overview
28
28
years of professional experience
Work History
Attendant Care Worker
American Focus Care
Phoenix
03.2022 - Current
- Assisted clients with daily living activities, promoting independence and dignity.
- Maintained accurate records of client progress and care activities for compliance.
- Coordinated transportation and appointments to ensure access to necessary services.
- Maintained accurate documentation regarding patients' condition and progress reports.
Retail Sales Associate
Michaels Craft Store
Glendale
04.2012 - 09.2022
- Processed customer transactions quickly, ensuring accuracy at point of sale.
- Trained new associates on store policies and operational procedures to enhance team effectiveness.
- Provided product information and addressed customer inquiries to enhance shopping experience.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Placed special orders or called other stores to find desired items.
Supervisor/Cook Shift Leader
Baptist Village Retirement Center
Youngtown
05.1998 - 03.2013
- Directed and supervised team of 15 employees to ensure efficient daily operations.
- Developed strategies to improve team performance and productivity.
- Streamlined workflow processes, reducing project completion times.
- Resolved customer complaints promptly, enhancing customer satisfaction.
- Fostered positive work environment, boosting team morale.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
Associate of Science - Esthetics
Avalon Cosmetology School
Phoenix, AZ08-2014
Associate of Science - Culinary Arts
Scottsdale Culinary Institue
Scottsdale, AZ09-2002
Associate of Science - Paralegal Studies
Accelerated Pathways Career College
On-Line03-2026
Skills
- Patient support
- Care coordination
- Care plan management
- Case management
- Document preparation
- Document drafting
- Document filing
- Documenting
- Record keeping
- Client communication
- Legal research
Languages
Spanish
Professional
Timeline
Attendant Care Worker
American Focus Care
03.2022 - Current
Retail Sales Associate
Michaels Craft Store
04.2012 - 09.2022
Supervisor/Cook Shift Leader
Baptist Village Retirement Center
05.1998 - 03.2013
Associate of Science - Esthetics
Avalon Cosmetology School
Associate of Science - Culinary Arts
Scottsdale Culinary Institue
Associate of Science - Paralegal Studies
Accelerated Pathways Career College