Joselin Mendoza

• Assisted customers with account inquiries, including balance checks and payment processing.
• Resolved issues related to unauthorized charges, fraud alerts, and disputes under established policies.
• Guided customers on products by explaining interest rates, fees, and available promotions.
• Processed transactions securely through autopay setup and rigorous multi-step authentication.
• Ensured compliance with banking laws and data protection protocols to maintain security.
• Met performance standards for first-call resolution, efficiency, and customer satisfaction.

Managed daily warehouse operations to maintain efficient workflows.

• Led a team of warehouse workers, providing training and support to achieve goals.
• Implemented processes that optimized productivity within the warehouse.
• Coordinated incoming and outgoing shipments for timely deliveries.
• Maintained precise inventory records through regular audits and reconciliations.
• Enforced safety protocols to uphold a secure working environment for employees.

Delivered exceptional customer service in a fast-paced environment.

• Supervised and coached employees to promote efficiency and productivity.
• Conducted interviews for new hires and created employee schedules.
• Resolved customer complaints promptly to enhance satisfaction levels.
• Managed site investigations and communicated critical issues to relevant teams.
• Oversaw financial transactions, ensuring cash drawer accuracy and timely bank deposits.
• Monitored inventory levels and placed orders according to demand.
• Administered food handling procedures to comply with health regulations.