Joselyn Hernandez
Phoenix
Summary
Dynamic and bilingual professional with a strong background in customer service and electrical systems. Recognized for excellent interpersonal skills and leadership, I excel in team environments, consistently delivering exceptional results and fostering positive guest relations. As a bilingual and native Spanish speaker I've successfully facilitated communication between people of different cultures and backgrounds. Committed to making others feel safe and accepted providing quality service and results.
Overview
2
2
years of professional experience
Work History
Electrician
Seal Electric
04.2024 - 05.2025
- Assisted in installation and maintenance of electrical systems under supervision.
- Familiarized with electrical safety protocols and best practices in work environment.
- Supported troubleshooting efforts for electrical issues, enhancing problem-solving skills.
- Operated hand and power tools safely to complete assigned tasks efficiently.
- Collaborated with team members to ensure timely completion of projects.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
Restaurant Hostess
Mariscos Vuelve a La Vida
12.2023 - 04.2024
- Greeted and seated guests, ensuring a welcoming atmosphere for all.
- Managed reservation system, optimizing table assignments for efficient service flow.
- Maintained cleanliness and organization of front-of-house areas, enhancing guest experience.
- Handled high-pressure situations, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Coordinated with waitstaff to relay guest needs promptly and accurately.
- Enhanced customer satisfaction by greeting and seating guests upon arrival.
Cashier/Cook
Chavelas
03.2023 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with questions and product selection to enhance shopping experience.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Youth Group Teacher
SDA Pathfinders
08.2023 - 05.2025
- Facilitated engaging activities promoting teamwork and leadership among youth participants.
- Mentored younger volunteers, enhancing their skills and confidence in group settings.
- Coordinated community service projects, fostering a sense of civic responsibility among youth members.
- Monitored participant progress, ensuring a supportive environment that encouraged personal growth.
- Participated in recruitment efforts, increasing membership numbers over time while maintaining a diverse range of participants.
- Promoted open communication within the group through regular discussions on relevant topics affecting today''s youth culture.
- Fostered a positive and inclusive environment for all participants, ensuring their sense of belonging within the group.
Education
North High School
Phoenix, AZElectrical Certification -
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ01-2025
Skills
- Bilingual
- Works well in team environment
- Social perceptiveness
- Attention to detail
- Excellent interpersonal skills
- Active learning
- Cash handling
- Assertiveness
- Personal presentation
- Guest relations
- Positive reinforcement
- Multitasking
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Electrician
Seal Electric
04.2024 - 05.2025
Restaurant Hostess
Mariscos Vuelve a La Vida
12.2023 - 04.2024
Youth Group Teacher
SDA Pathfinders
08.2023 - 05.2025
Cashier/Cook
Chavelas
03.2023 - 10.2023
North High School
Electrical Certification -
Maricopa Community Colleges, South Mountain Community College
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