Joseph Bennett

Maintained all duties from the previous position and added responsibilities below.

Managing 37 direct reports for the central region, I managed reps who lived in Washington State, Florida, and many spots in between.

Responsible for all training up to Medicare standards.

Work with the revenue analyst to limit adjustments, and make sure we are getting paid for the equipment delivered.

Territory crosses Washington, Oregon, Idaho, Iowa, Missouri, Oklahoma, Arkansas, and parts of Nebraska and South Dakota.

I was part of a team that set the process for the suspension and authorization process.

I rolled in a service partners team of 10 from overseas and managed their transition to work authorization for my team.

Worked with Branch Managers and Sales Managers to achieve monthly sales goals and suspend goals.

I took the Central region from 3rd place in the company to number 1 in the company within 3 months of starting this position, reducing overall suspensions by 1 million since starting.

My region has a rolling $2 million of suspended revenue that I manage and work to get paid from insurances such as Kaiser, BCBS, UHC, Humana, and Medicare, as well as state Medicaid payors for all states listed above.

Managed the day-to-day suspend dollars for the Mid-State market. This consisted of all suspend dollars for branches in Missouri, Oklahoma, Arkansas, Iowa, and Omaha.

Managed 17 people on my team and drove down suspension numbers to be the best in our region.

Worked with Branch General Managers to make sure that the equipment we delivered was being paid for by the insurance.

I researched the 'Not Billing' reports in order to bill and get paid for the equipment delivered.

Problem solved accounts in order to achieve the best outcome for our patients.

• As a Lead it was my job to organize and plan out the day to day work for up to 19 reps under me. While doing this I was offered to create a Revenue Generating team that would help the market in non suspend issues such as helping make Wellness calls to our Oxygen patients to see if their current therapy is still sufficient for them. That team also will work Re-Ox, Re-Pap. We would also make calls to obtain equipment that was no longer being paid by insurance. During this time I was also asked to participate in Pilot programs for different tools that have rolled out. I have been asked to be part of the process making and creating some RMSD training material. The suspend team that I manage has been below goal the whole time I have been lead while taking on these other tasks.

• My job as an Account Resolution Specialist it was our job to reduce overall suspend in our market. We worked all group codes in order to bill the payor for payment.

• Took my knowledge from both collection and suspend and started working in the branch and soon was an account specialist for the whole Northwest market. I would work the hard accounts that any of the branches could not figure out.

• This time in collections I was given Blue cross out of California. I transferred to collections in order to become a telecommuter.

• When I was a suspend rep our job was to get any outstanding documents needed in order to submit for auth or submit the claims. During this time I was responsible for the Northwest region of suspend. Soon after I was given Medicaid payors for Washington, Oregon, Idaho, and California.

• Our job as Auth reps was to obtain auth in order to submit claims to be paid. My Payer for Auth was UHC at this time when working auth.

• As a collection rep our job was to figure out why accounts got denied by the payor and resolve the issue to obtain payment for services provided. I was in training at this time and did not have my own payor to collect.