Joseph Briggs
Phoenix
Summary
Personable and organized with strong background in customer service and problem-solving. Possesses in-depth understanding of vehicle components and repair processes, coupled with proficiency in claims management software. Committed to delivering accurate assessments and efficient resolutions to enhance customer satisfaction.
Overview
13
13
years of professional experience
Work History
Non-Injury Auto Adjuster
USAA
01.2024 - Current
- Sets up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation
- Create loss reports, states, or verifies coverage as appropriate, and initiates the most effective method of damage assessment to assign for file handling
- Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented
- Resolve status inquiries and, when necessary, routes to handling adjuster
- Operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction across multiple channels
Aftermarket Technician
Lift Shop
01.2023 - 01.2024
- Installed off-road suspension components
- Perform routine maintenance, replacing wear components
- Wire electrical vehicle accessories
- Diagnose and repair issues
- Read and review work orders
Aftermarket Technician
Off-road Warehouse
01.2022 - 01.2023
- Installed and worked on suspensions, alignments, gears, mounting, and balancing wheels
- Installed lift kits
- Read work orders
- Welding and fabrication
Senior Tech
State to State Transmission
01.2021 - 01.2022
- Removed and reinstalled transmissions
Semi truck / Forklift Mechanic
AIM National Lease
01.2019 - 01.2021
- Diagnose mechanical and electrical issues, complete preventative maintenance, repair brakes, and suspension, and train junior technicians
- Installs, maintains, and repairs machinery, equipment, physical structures, and pipe and electrical systems in commercial or industrial establishments by performing the following duties
Senior Aftermarket Tech
4-Wheel Parts
01.2016 - 01.2019
- Installed and worked on suspensions, alignments, gears, mounting, and balancing wheels
- Installed lift kits
- Read work orders
- Covered for the service manager and trained to become the officer manager
- Supervised3 employees in the shop
- Opened and closed the shop
- Welding and fabrication
Aftermarket Technician
Desert Rat
01.2013 - 01.2016
- Installed and worked on suspensions, alignments, gears, mounting, and balancing wheels
- Installed lift kits
- Read work orders
- Welding and fabrication
Aftermarket Technician
Flying High
01.2012 - 01.2013
- Installed and worked on suspensions, alignments, gears, mounting, and balancing wheels
- Installed lift kits
- Read work orders
- Welding and fabrication
Education
Associate Degree - Culinary Arts
Scottsdale Culinary Institute Le Cordon Bleu
Scottsdale, AZ01.2001
Skills
- Suspensions, Gears changes, Lift Kits Installation, Electrical Wiring, Wheel Alignments, Welding, Diagnostics
- Estimating repair costs
- Claim investigation
- Vehicle inspection
Timeline
Non-Injury Auto Adjuster
USAA
01.2024 - Current
Aftermarket Technician
Lift Shop
01.2023 - 01.2024
Aftermarket Technician
Off-road Warehouse
01.2022 - 01.2023
Senior Tech
State to State Transmission
01.2021 - 01.2022
Semi truck / Forklift Mechanic
AIM National Lease
01.2019 - 01.2021
Senior Aftermarket Tech
4-Wheel Parts
01.2016 - 01.2019
Aftermarket Technician
Desert Rat
01.2013 - 01.2016
Aftermarket Technician
Flying High
01.2012 - 01.2013
Associate Degree - Culinary Arts
Scottsdale Culinary Institute Le Cordon Bleu
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