JOSEPH C. FREEMAN
Gilbert
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
Efficient Ramp Agent known for high productivity and skill in completing tasks swiftly. Possess specialized skills in aircraft ground handling, safety procedures compliance, and baggage management systems. Excel in communication, teamwork, and problem-solving to ensure smooth airport operations and passenger satisfaction.
Overview
10
10
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Phoenix
05.2023 - Current
- Loaded and unloaded baggage from aircraft in a timely manner.
- Conducted safety inspections on equipment before use to ensure compliance.
- Operated push baacks to move the aircraft to their appropriate spots. Operated conveyor belts, power stows to download and upload luggage and freight.
- Connected electrical power units and service hoses to aircraft.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
- Adhered to strict timelines for the turnaround of flights.
Ramp department member
Piedmont Airlines
01.2020 - 01.2021
- As a member of the Ramp department I take the initiative to lead and organize my team daily.
- It is imperative that we are ready to receive each plane and offload and load in the required time frame.
- I've been recognized by management for exceeding expectations.
- It has afforded me the opportunity to cross train in Cleaning, Catering, Gate Assist, Bag Room and Connections.
- I have a positive outlook and am enthusiastic.
Driver
Uber / Lyft
01.2017 - 01.2020
- Always focused on exceeding the clients' expectations and delivering an exemplary experience.
- With over 1,200 riders and a 4.96 customer satisfaction rating out of 5.
- Enjoyed interacting with a wide variety of people and personalities.
- An independent driver for the fastest growing rideshare companies in the nation.
Education
Business Management
University of Phoenix
Spanish/Pre-Med
Brigham Young University
Skills
- SUPERIOR COMMUNICATION SKILLS
- CUSTOMER SERVICE
- SALES
- MANAGER EXPERIENCE
- HEAVY EQUIPMENT EXPERIENCE
- DETAIL ORIENTED
- FOCUSED ON SAFETY AND SECURITY
- ABLE TO LIFT 75 LBS ROUTINELY
- BILINGUAL SPANISH
- EAGLE SCOUT
Timeline
Ramp Agent
Southwest Airlines
05.2023 - Current
Ramp department member
Piedmont Airlines
01.2020 - 01.2021
Driver
Uber / Lyft
01.2017 - 01.2020
Business Management
University of Phoenix
Spanish/Pre-Med
Brigham Young University