Joseph Cochran
Phoenix
Summary
Driven professional with extensive experience as a Pool Service Technician at Pink Dolphin, Echo Blue, and Blue Iguana Pools, and management expertise at SUBWAY®Restaurants. Excelled in algae treatment and skimmer maintenance, enhancing equipment performance and water quality. Renowned for exceptional communication abilities, fostering strong client relationships and achieving significant improvements in customer satisfaction and pool safety standards.
Overview
20
20
years of professional experience
Work History
Pool Service Technician
Pink Dolphin
09.2022 - Current
- Maintained optimal equipment performance with routine inspections, repairs, and replacements.
- Developed strong professional relationships with clients through clear communication channels regarding their needs and expectations.
- Implemented seasonal preparation procedures to protect pools from damage during winter months or other weather-related events.
- Performed installations of new pool equipment, ensuring seamless integration into existing systems.
Pool Technician
Echo Blue
07.2021 - 09.2022
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
- Customized treatment plans for each pool, taking into account specific needs and client preferences.
Pool Technician
Blue Iguana Pools
02.2021 - 07.2021
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
Shift Leader, Manager, General Manager
SUBWAY®Restaurants
09.2004 - 01.2021
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Education
High School Diploma -
Horizon High School
Scottsdale, AZ08.2007
Skills
- Algae treatment
- Leak Detection Abilities
- Skimmer maintenance
- Communication abilities
Timeline
Pool Service Technician
Pink Dolphin
09.2022 - Current
Pool Technician
Echo Blue
07.2021 - 09.2022
Pool Technician
Blue Iguana Pools
02.2021 - 07.2021
Shift Leader, Manager, General Manager
SUBWAY®Restaurants
09.2004 - 01.2021
High School Diploma -
Horizon High School
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