Joseph Feser
Cookie Plug
Phoenix
5
years of professional experience
Adaptable leader with extensive experience in retail and food service. Strong verbal and written communication skills, focused on resolving customer inquiries and improving service delivery to drive operational success.
Work History
Shift Leader
1 Year 10 Months- Supervised daily operations to ensure efficient workflow and optimal staffing levels.
- Trained new team members on company policies, procedures, and customer service standards.
- Managed inventory levels, ensuring product availability while minimizing waste.
- Implemented quality control measures to maintain high product standards and consistency.
- Ensured secure opening and closing procedures for store operations.
- Resolved customer inquiries and complaints with a focus on enhancing satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cook
10 Months- Prepared and cooked menu items according to established recipes and quality standards.
- Assisted in training new staff on cooking techniques and safety protocols.
- Managed inventory levels, ensuring timely restocking of kitchen supplies and ingredients.
- Monitored food presentation and portion control to enhance customer satisfaction.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Produce Clerk
4 Months- Assisted customers in selecting produce, enhancing overall shopping experience.
- Managed inventory levels and ensured product freshness through timely stock rotation.
- Collaborated with team members to maintain cleanliness and organization of produce department.
- Operated scales and labeling equipment for accurate pricing and product identification.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
Shift Leader
8 Months- Coordinated shift schedules to optimize team performance and coverage during peak hours.
- Fostered a positive team environment through effective communication and collaboration strategies.
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored sales performance, identifying trends to inform inventory decisions and promotions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Barista
11 Months- Crafted high-quality espresso beverages with precision and attention to customer preferences.
- Streamlined workflow during peak hours to enhance service efficiency and reduce wait times.
- Trained new baristas on equipment operation, beverage preparation, and customer service protocols.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
Education
GED
Skills
Cash handling
Team leadership
Problem-solving
Issue resolution
Inventory management
Availability management
Flexible schedule
Conflict resolution
Timeline
Shift Leader
Cookie Plug
03.2024 - 01.2026Read More
Cook
Uncle Sam's
02.2023 - 12.2023Read More
Produce Clerk
Fry's Food And Drug
09.2022 - 01.2023Read More
Shift Leader
Fired Pie
01.2022 - 09.2022Read More
Barista
Sicilian Bakery
01.2021 - 12.2021Read More
Ombudsman Arizona Charter West
GED
Read More