Joseph Froli
Buckeye
Summary
Dynamic Senior Certified Pharmacy Technician with extensive experience at Walgreens, excelling in pharmacy compliance and patient care. Proven track record in staff training and workflow management, enhancing operational efficiency. Certified in immunization administration, committed to delivering exceptional service and resolving complex insurance issues to ensure patient satisfaction. Flexible and willing to help out in other areas and/or departments if needed.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
08.2012 - Current
- Oversaw medication dispensing processes, ensuring compliance with pharmacy regulations and safety protocols.
- Trained and supported new onboarded technicians on pharmacy operations, workflow and ensuring customer service standards are adequately met.
- Provided exceptional patient care making it a point to help address and solving any problems or issues they have in order to prioritize enhancing and ensuring complete overall satisfaction within pharmacy services.
- Helped in maintaining a clean, neat and organized pharmacy ensuring medication stock bottles were properly neat, maintained and ordered when needed as well as keeping up with filing of different prescription records and paperwork to stay adherent with the law and ensure that any audits went smoothly (such as board of pharmacy).
- Became an immunizer when certified technicians first could in the state of Arizona in 2020 and have kept up with the renewal of proper immunization certifications.
Education
High School Diploma -
Saint Helens High School
Saint Helens, ORBBA - Business Finance
George Fox University
Newberg, ORSkills
- Pharmacy compliance
- Patient care
- Proficient in typing
- Processing insurance and resolving third party issues
- Pharmaceutical knowledge
- Prescription management
- Immunization certification and administration
- Staff training
- Workflow management
Certification
- Arizona State Board of Pharmacy
- CPhT - Certified Pharmacy Technician
- Certified immunizer through APhA
- CPR certified
Timeline
Senior Certified Pharmacy Technician
Walgreens
08.2012 - Current
High School Diploma -
Saint Helens High School
BBA - Business Finance
George Fox University