Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joseph Gordon

Mesa

Summary

Retail professional with strong background in managing store operations and leading teams. Known for implementing efficient processes that drive sales and improve customer service. Recognized for fostering collaborative team environment and adapting to changing retail demands.

Overview

9
9
years of professional experience

Work History

Assistant Store Team Leader

Bashas'
04.2025 - Current
  • Supervised daily store operations, ensuring compliance with company policies and standards.
  • Trained and mentored team members on product knowledge and customer service techniques.
  • Enhanced visual merchandising standards, improving overall store presentation and appeal.
  • Managed daily operations by delegating tasks efficiently among team members while monitoring progress toward goals.

Operations Team Leader

Bashas'
05.2024 - 04.2025
  • Manage all Dairy Department operations
  • Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
  • Contributed to interviewing process and made new hire recommendations.
  • Educated 46 staff members on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Assistant Customer Service Manager

Bashas'
02.2022 - 05.2024
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Recognized and rewarded outstanding work performance to boost company morale and promote employee retention.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Established team priorities, maintained daily schedules and monitored performance.

Cashier/Clerk

Bashas'
04.2018 - 02.2022
  • Acted as the Back-up morning Dairy Specialist, learning how to order, break down the load, and organize the Dairy department
  • Worked flexible schedule and volunteered days off to ensure operational success.
  • Often performed higher Team Member duties.
  • Trained 6 new Employees for current position.
  • Restocked and organized merchandise.
  • Welcomed customers, addressed needs, made product recommendations.
  • Operated cash registers for cash, check, and credit card transactions with excellent accuracy levels.

Front End Courtesy Clerk

Bashas'
11.2016 - 04.2018
  • Promoted conversion of casual shoppers into permanent customers through product knowledge and product solutions to meet customer needs.
  • Trained 10 new employees on customer service.
  • Handled shelf restocks and merchandised front lane areas to drive sales.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Collected ALL of the shopping carts from parking lot daily, cleaned, and bagged groceries.
  • Solicited loyalty program memberships and assisted customers.

Education

High School Diploma -

Desert Ridge High School
05-2018

Skills

  • Compliance requirements
  • Workplace safety
  • Efficiency improvement skills
  • Teamwork and collaboration
  • Critical thinking
  • Organizational skills
  • Multitasking and prioritizing
  • Problem-solving

Accomplishments

  • Achieved steadily increasing numbers at our location through effectively helping with production, fostering, and organizing workflow with our team.

Timeline

Assistant Store Team Leader

Bashas'
04.2025 - Current

Operations Team Leader

Bashas'
05.2024 - 04.2025

Assistant Customer Service Manager

Bashas'
02.2022 - 05.2024

Cashier/Clerk

Bashas'
04.2018 - 02.2022

Front End Courtesy Clerk

Bashas'
11.2016 - 04.2018

High School Diploma -

Desert Ridge High School

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Joseph Gordon