Joseph Grant
Tucson
Summary
Dynamic and results-driven professional with extensive experience in customer service and teamwork at Capriottis Sandwich Shop. Proven ability to enhance service speed and improve customer satisfaction through effective communication and multitasking. Skilled in cash handling and maintaining cleanliness, ensuring a welcoming environment for patrons.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Diligent [Desired Position] with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
22
22
years of professional experience
Work History
Crew Member
Capriottissandwichshopconcord
12.2024 - Current
- Collaborated with team members to streamline operations during peak hours, enhancing service speed.
- Trained new crew members on food preparation techniques and customer service protocols effectively.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Head Kennel Technician
Broadway Animal Hospital
10.2012 - 07.2017
- Supervised daily care and management of kennel operations, ensuring animal welfare and safety protocols.
- Trained staff on best practices for animal handling, health monitoring, and sanitation procedures.
- Developed and implemented efficient workflow processes to optimize kennel space utilization and reduce stress for animals.
- Coordinated scheduling for veterinary services, grooming, and exercise routines to enhance animal well-being.
- Led initiatives to improve kennel cleanliness standards, resulting in enhanced overall hygiene and client satisfaction.
- Maintained accurate records of animal intake, medical history, and treatment plans to support operational efficiency.
- Managed supply inventory to ensure adequate resources were available for daily tasks, such as cleaning and feeding.
- Facilitated efficient communication between clients, veterinarians, and other staff members to ensure that all parties were informed of relevant updates regarding the pets in our care.
- Enhanced pet health by implementing strict cleanliness protocols and ensuring proper sanitation of kennels.
Crew Member
SUBWAY®Restaurants
09.2003 - 07.2008
- Prepared and assembled sandwiches according to customer specifications and food safety standards.
- Maintained cleanliness of workstations and dining areas, ensuring compliance with health regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash register efficiently, processing transactions and managing cash handling accurately.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Associate of Arts - Business Marketing
IIA College
Tucson, AZ10-2008
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Self-discipline
- Basic math
- Verbal and written communication
- Store opening and closing
Timeline
Crew Member
Capriottissandwichshopconcord
12.2024 - Current
Head Kennel Technician
Broadway Animal Hospital
10.2012 - 07.2017
Crew Member
SUBWAY®Restaurants
09.2003 - 07.2008
Associate of Arts - Business Marketing
IIA College