Joseph Jansen

• Sales and Client Acquisition: Conducted door-to-door sales to generate leads and build a strong client base, consistently meeting and exceeding sales targets
• Roof Inspections and Claims Management: Performed thorough roof inspections to assess damage and guided clients step-by-step through the insurance claims process
• Contract Negotiation: Signed clients onto company contracts, ensuring transparency and trust throughout the process
• Material Procurement: Collaborated with suppliers and placed orders based on the insurance scope to ensure timely delivery of materials for roof replacements
• Project Oversight: Managed project timelines, coordinated with contractors, and supervised on-site builds to ensure high-quality work and adherence to company standards
• Insurance and Financial Coordination: Documented progress with detailed photos and submitted reports to insurance companies to secure recoverable depreciation for clients
• Client Relationship Management: Provided exceptional customer service, maintained open communication, and collected final payments upon project completion
• Problem Solving: Proactively addressed challenges, ensuring projects were completed efficiently and clients were satisfied with the outcome
• Training and Mentorship: Supported new team members by sharing best practices in sales, client management, and project coordination

• Oversaw team performance by monitoring focus, productivity, and adherence to schedules, ensuring quality and efficiency standards were consistently met.

• Collaborated with legal professionals, including attorneys and paralegals, to exchange critical information regarding mutual clients, streamlining case workflows and ensuring accuracy.

• Handled client relations by de-escalating complaints from irate clients, preserving company reputation, and fostering client retention by resolving concerns effectively to prevent reports to regulatory bodies such as the BBB.