Summary
Overview
Work History
Skills
Timeline
Generic

Joseph Krall

Buckeye,AZ

Summary

Enthusiastic and reliable customer service professional seeking to utilize my excellent communication and product service skills for the betterment of the Amazon team. Adept in communicating timely and effective solutions at a fast pace.

Overview

3
3
years of professional experience

Work History

Process Guide

Amazon
01.2024 - Current
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Review work forecasts and determine productivity requirements to meet overall business objectives
  • Partner with Area Managers to assure labor allocation for balanced and efficient shift
  • Support safety and compliance programs
  • Continually identify process improvement initiatives
  • Supervise and train between 25 - 50 associates per shift
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Accomplished multiple tasks within established timeframes.
  • Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Implemented continuous improvement metrics to streamline workflows and reduce waste.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Customer Fulfillment

Amazon
08.2020 - Current
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
  • Drove customer satisfaction by successfully completing all returns quickly.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
  • Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
  • Loaded packages in delivery trucks to assist with physical delivery of products to customers.
  • Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Received new stock and input values into computer system.
  • Pre-assembled containers to be easily selected by packing associates.
  • Picked and packed order items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Managed timely and effective replacement of damaged or missing products.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept work areas neat, clean and free from debris.
  • Safely and securely loaded items to prevent damage during transport.
  • Worked with customers to pack items according to specific desires and requirements and achieved over 100% result daily.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Skills

    ● Adaptive

    ● Quick learner

    ● Innovative

    ● Self-motivated

    ● Adapt in any environment

    ● Enthusiastic

Timeline

Process Guide

Amazon
01.2024 - Current

Customer Fulfillment

Amazon
08.2020 - Current

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Joseph Krall