Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Middleton

Glendale

Summary

Dynamic professional with a proven track record at Walmart, excelling in inventory accuracy and customer service. Demonstrated ability to enhance productivity through efficient stock rotation and safe lifting procedures. Known for a positive attitude and willingness to learn, consistently exceeding performance goals by 20% while maintaining high-quality standards.

Experienced with organizing and maintaining inventory in fast-paced retail environment. Utilizes effective stock management techniques to ensure product availability and store organization. Knowledge of teamwork and adaptability in responding to shifting store demands.

Professional stockroom specialist prepared for this role. Strong organizational skills, efficiency in inventory management, and attention to detail. Known for exceptional teamwork and adaptability, ensuring smooth operations and results. Reliable in fast-paced environments, with focus on maintaining order and accuracy.

Overview

8
8
years of professional experience

Work History

Stocker

Walmart
01.2023 - 11.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Stocked designated items on shelves, end caps and displays.

Online Personal Shopper

Target
04.2022 - 12.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Freight Handler

Home Depot
02.2021 - 06.2021
  • Loaded and unloaded trucks.
  • Inspected freight for any damage or faults prior to loading.
  • Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
  • Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
  • Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.
  • Verified and noted count and condition of cargo received.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Assembled pallets and crates for secure transportation of materials.

Customer Service Representative

Circle K
05.2019 - 10.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Package Handler

FedEx
08.2016 - 03.2018
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.

Education

GED -

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ
07-2017

Skills

  • Willing to learn
  • Positive attitude
  • Shelf stocking
  • Customer service
  • Loading and unloading
  • Customer assistance
  • Punctual and reliable
  • Stock rotation
  • Product restocking
  • Cleaning procedures
  • Shelving of products
  • Flexible schedule
  • Price checking
  • Safe lifting procedures

Timeline

Stocker

Walmart
01.2023 - 11.2024

Online Personal Shopper

Target
04.2022 - 12.2023

Freight Handler

Home Depot
02.2021 - 06.2021

Customer Service Representative

Circle K
05.2019 - 10.2020

Package Handler

FedEx
08.2016 - 03.2018

GED -

Maricopa Community Colleges, Estrella Mountain Community College

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Joseph Middleton