Joseph Porter
4508 North Via Entada
Summary
Senior Manager with a proven track record at P.F. Chang's, excelling in team leadership and sales expertise. Leveraged data analytics to drive strategic decisions, consistently exceeding performance targets. Recognized for enhancing customer satisfaction through effective feedback management and upselling techniques, resulting in significant revenue growth.
Overview
2027
2027
years of professional experience
Work History
Server
Texasroadhouse
Tucson, AZ
2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Resolved guest complaints promptly to maintain satisfaction and loyalty.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales significantly by upselling higher-end products to customers.
Senior Manager
P.F. Changs
Tucson, AZ
2015 - 11.2025
- Led team in optimizing restaurant operations, enhancing efficiency and customer satisfaction.
- Analyzed sales data to identify trends, informing strategic decisions for menu adjustments.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Led marketing branch of the P.F. Chang's store to help get foot traffic up in the store and increase sales.
Education
Associate of Science - Engineering
University of Arizona
Tucson, AZSkills
- Team leadership
- Customer feedback management
- Effective customer upselling
- Positive and professional
- Sales expertise
- Customer service
- Strong work ethic
Timeline
Server
Texasroadhouse
2025 - Current
Senior Manager
P.F. Changs
2015 - 11.2025
Associate of Science - Engineering
University of Arizona