Joseph Stefan
Chandler
Summary
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 13 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
25
25
years of professional experience
Work History
Owner/ Operator
CB Towing
02.2005 - Current
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Recovered assets by locating and securing collateral, ensuring minimal loss for clients.
- Streamlined repossession processes for increased efficiency in asset recovery operations.
- Collaborated with law enforcement to ensure safe and legal repossessions, minimizing risk for all parties involved.
- Reduced outstanding debts by negotiating payment arrangements with debtors as an alternative to repossession.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Streamlined data analysis processes, ensuring accuracy in skip trace investigations and reducing response time to clients.
Meter Reader
City Of Mesa
08.2013 - 07.2018
- Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.
- Enhanced billing efficiency by promptly submitting accurate meter readings, ensuring timely invoicing for customers.
- Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
- Contributed to safety initiatives by promptly reporting damaged or malfunctioning meters for repair or replacement.
- Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
- Utilize GPS technology to locate customers accurately and avoid delays.
Rural Carrier
United States Post Office
12.2011 - 07.2013
- Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
- Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
- Ensured safety compliance by adhering to federal regulations and company policies while driving rural routes.
- Navigated various weather conditions safely, ensuring timely deliveries in all circumstances.
- Proactively reported hazards along the route, contributing to a safer work environment for fellow carriers.
- Delivered mail along established route in rural areas.
Owner/Operator
All The Way Delivery
10.1998 - 11.2011
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed day-to-day business operations.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Enhanced delivery efficiency by optimizing route planning and time management.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Managed a cross-functional team responsible for maintaining and repairing vehicles, ensuring optimal performance at all times.
Education
High School Diploma -
Dobson High School
Mesa, AZ05.1992
Skills
- Verbal and Written Communication
- Business Development
- Business Planning
- Staff Management
- Customer Relations
- Operations Management
- Responsible Driver
- Attention to Detail
- Route Management
- Complex Problem-Solving
- Planning and Coordination
- Organization and Time Management
Timeline
Meter Reader
City Of Mesa
08.2013 - 07.2018
Rural Carrier
United States Post Office
12.2011 - 07.2013
Owner/ Operator
CB Towing
02.2005 - Current
Owner/Operator
All The Way Delivery
10.1998 - 11.2011
High School Diploma -
Dobson High School
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