JOSEPH B. VERBIESEN
Bullhead City
Summary
Director of Field Operations with 15 years of experience driving operational excellence and innovation. Possessing a unique understanding of various trades practical applications, while understanding cost and efficiency metrics that drive profits. An established operations leader with proven expertise in optimizing processes, driving efficiencies, and enhancing team performance. Strong analytical skills, adept at strategic planning and resource management. Effective collaborator, adaptable to changing circumstances, and focused on achieving measurable results. A highly effective communicator. Able to convey confidence in clients, clear direction for staff and effective reporting to management teams. Skilled in project management, leadership, and operational oversight. Passionate about mentoring teams and fostering cross-functional partnerships to achieve strategic objectives. A highly motivated team player with a strong eye for detail, offering innovative yet practical contributions.
Overview
25
25
years of professional experience
Work History
Southwest Division Operations Manager
Sagewater (Commercial Contracting Firm)
01.2024 - Current
- Manage operations for the Southwest Division, driving measurable growth in this market
- Oversee day-to-day operations (7 states, up to 15 active jobs), ensuring compliance with company policies and industry regulations
- Spearhead solution for complex challenges and foster a culture of continuous improvement while driving substantial productivity gains
- Analyze regional trends, optimize resource allocations, implement rigorous quality control measures and streamline processes to improve efficiencies
- Enhanced team performance by providing regular coaching and mentoring sessions, leading to increased employee engagement and satisfaction.
- Build strong cross-functional partnerships and align diverse teams to achieve strategic objectives and propel Southwest Division growth
- Established clear performance expectations for staff members, providing constructive feedback during evaluations to encourage professional growth.
- Championed innovative solutions by encouraging creative problem-solving approaches among team members, fostering an adaptive organizational culture capable of meeting evolving demands effectively.
- Collaborated with Human Resources to recruit top talent for key positions within the organization, strengthening overall capabilities.
Director of Field Operations
AMA Repiping (Residential & Commercial)
01.2018 - 01.2023
- Oversaw end-to-end operational processes while ensuring meticulous attention to quality control, compliance and resource allocation for optimal efficiency and profitability
- Implemented strategic initiatives resulting in substantial savings and improved productivity across departments. Benefitting our clients level or service and our bottom line.
- Coordinated cross-functional teams to facilitate seamless project execution across multiple locations.
- Managed a large workforce of field personnel, ensuring timely task completion and adherence to company policies.
- Elevate company brand through excellent client relations and customer service, driving measurable growth (70% growth in 3 yrs)
- Consistently met or exceeded key performance indicators, demonstrating a strong commitment to achieving organizational goals and objectives.
- Achieved higher employee retention rates by creating a supportive work environment that values professional development through professional growth and performance based incentive programs
- Delivered comprehensive reports on field operation performances, highlighting successes and areas requiring further attention or improvement efforts.
Business Owner & Independent Contractor
HookIt UpAZ (Resident Technology Instal & Training)
01.2016 - 01.2018
- Conduct all business operations including development, marketing, vendor relations, client presentations, administration and installation
- Consistently complete projects on schedule and under budget while providing high-quality customer service throughout the process
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Develop an effective pricing structure, contributing to overall business profitability
- Implement creative solutions to streamline operations and enhance customer satisfaction
Communication Tech Team Lead
Cox Communications (Telecom Internet & Security provider)
01.2014 - 01.2015
- Developed troubleshooting techniques with our teams, which streamlined the service restoration process
- Designed custom tools and procedures for efficient cable network management
- Optimized workflow performance and upgraded strategic approaches, boosting customer satisfaction rates
- Trained new team members by relaying information on company procedures and safety requirements.
- Regularly surpassed service quality benchmarks, demonstrating technical expertise and leadership qualities
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
State Correction Officer
Arizona Department of Corrections (Special Security Unit)
01.2007 - 01.2014
- Managed the Security Risk Files for 1200+ inmates of the Security Threat Groups, preventing security breaches, assaults and illegal activities
- Investigated criminal syndicates and gang member operating in Security Threat Groups within the prison facilities, leading to multiple successful prosecutions
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Coordinated operations with other emergency service groups.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
Freelance Fabricator & Mechanic
Independent Contract
01.2006 - 01.2014
- Mechanical overhauls for a broad range of projects including workplace equipment maintenance and acquisitions as well as placement to ensure a high level of production efficiency
- Maintain a consistent level by providing preventative maintenance, drive train overhaul and performance tuning on a wide variety of land, water and recreation vehicles
- Provide conceptual design assistance, construction and completion of custom fabrications projects to assist in restoration and maintenance of antique automobiles
- Contracted for suspension tuning in all facets of mechanical work and tubular cage fabrication for off-road race teams
- Design and fabrication of prototype custom motorcycle and Hot Rod components for later high volume production Business Owner & Independent
Contractor
Sun Country Systems (Commercial Playground)
01.2005 - 01.2007
- Conducted all facets of the business operations including business development, establishing vendor relations, client presentations, administration and on-site construction supervision
- Established and maintained a profitable relationship with five national manufacturers as their Arizona regional sales representative
- Consistently complete projects on schedule and under budget while providing high-quality customer service throughout the process
- Managed the productivity of construction staff, calculated payroll on a bi-weekly basis, maintained inventory control and developed pricing structures
Operations Manager
Caliber-X Stainless Steel Fabrication and Installation
01.2004 - 01.2005
- Maintain an excellent working relationship with clients by establishing open communication, clear timeframes and budget solutions
- Generated approximately $400K of annual revenue through sales and project supervision, regularly delivering on time and under budget
- Managed daily operations of fabrication shops and composed project proposals, estimated labor hours, material costs and project schedules
- Streamlined material ordering/receiving process, supplied fabricators and installers with schedules, setup instructions and diagrams
FX Technician
Motor Picture (Affiliate Crafts person local Union #44)
01.2000 - 01.2003
- Responsible for automated mechanical FX rigging, metal fabrication, welding as well as general mechanics and construction
- Oversaw the technical application of projects ranging from metal fabrication, automated hydraulic systems and some pyrotechnical installations for both television and motion pictures, while providing effective solutions for any extraordinary requests or last minute changes
Education
Professional Certification - American Welding Society (Mig & Tig)
College of The Canyons
Valencia, CAProfessional Certification - Criminal Justice
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZProfessional Growth / Continued Education - Construction Project Management
PMI (Project Management Institute)
Skills
- Project Management
- Vendor Relations
- Work flow planning
- Performance Measurement
- Budget and Scheduling Analysis
- Inventory control
- MS Project
- MS office
- MS Excel
- Customer relationship management
- Quality Assurance
- Safety & Security Logistics
- Customer retention
- Procurement & Cost negotiations
- Oracle NetSuites
- Recruitment and selection
- Plan Review, Submittals & Permitting
- MS Excel
- Organizational development
- Logistics management
- Workforce planning
- Employee relations and conflict resolution
Timeline
Southwest Division Operations Manager
Sagewater (Commercial Contracting Firm)
01.2024 - Current
Director of Field Operations
AMA Repiping (Residential & Commercial)
01.2018 - 01.2023
Business Owner & Independent Contractor
HookIt UpAZ (Resident Technology Instal & Training)
01.2016 - 01.2018
Communication Tech Team Lead
Cox Communications (Telecom Internet & Security provider)
01.2014 - 01.2015
State Correction Officer
Arizona Department of Corrections (Special Security Unit)
01.2007 - 01.2014
Freelance Fabricator & Mechanic
Independent Contract
01.2006 - 01.2014
Contractor
Sun Country Systems (Commercial Playground)
01.2005 - 01.2007
Operations Manager
Caliber-X Stainless Steel Fabrication and Installation
01.2004 - 01.2005
FX Technician
Motor Picture (Affiliate Crafts person local Union #44)
01.2000 - 01.2003
Professional Certification - American Welding Society (Mig & Tig)
College of The Canyons
Professional Certification - Criminal Justice
Maricopa Community Colleges, Rio Salado Community College
Professional Growth / Continued Education - Construction Project Management
PMI (Project Management Institute)
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