Josephine Garcia
Coolidge
Summary
Knowledgeable and dedicated customer service professional with extensive experience in clerical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Facilities Department Support
Gila River Health Care
06.2023 - Current
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Routed incoming mail and messages to relevant personnel without delay.
- Assigned maintenance technicians to weekly scheduled work orders
Telephone Operator
Gila River Health Care
02.2022 - 06.2023
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
Youth Development Specialist
Gila River Indian Community
04.2021 - 12.2021
- Provide continuous supervision of residents through verbal and emotional support tailored to the needs of each resident; Teach and support resident(s) in meeting age-specific benchmarks as it related to social and emotional needs, language/communication, cognitive and movement/ physical development on a daily basis; Closely monitor the mood of resident(s) and act proactively to address all needs and concerns; Closely monitor resident(s) who have displayed verbal or physical cues of self-harm.
- Maintain and review all appropriate paperwork as specified in program policies and procedures this will include: contact sheet, medication log, hourly head counts, shift reports, incident reports, medical reports, legal documents, inventory sheets, and radio sign in/out sheets, vehicle maintenance logs, mileage logs, and gas receipts.
Preschool Assistant Teacher
Gila River Indian Community
03.2019 - 05.2020
- Supervised children during in-classroom activities and on playground.
- Engaged and entertained children through recreational and educational activities.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Communicated with parents to inform about child's progress and classroom behavior.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Beverage Server
Wild Horse Pass Hotel & Casino
03.2016 - 11.2018
- Promotes and provides excellent guest service experiences to both internal and external guests.
- Maintains knowledge of the dining or beverage menu and any special items being offered.
- Observes guests and anticipates needs and completes all steps of service as assigned.
- Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriate and accurately.
- Performs other special projects and duties as assigned
Education
High School Diploma -
VHM Alternative
Sacaton, AZ05.2015
Skills
- Clerical Support
- Analytical and Critical Thinking
- Excellent Communication
- Multitasking Abilities
- Teamwork and Collaboration
- Flexible and Adaptable
- Organization Skills
- Classroom Support
- Life Skills Education
- Office Operations
- Strong Work Ethic and Dependable
Timeline
Facilities Department Support
Gila River Health Care
06.2023 - Current
Telephone Operator
Gila River Health Care
02.2022 - 06.2023
Youth Development Specialist
Gila River Indian Community
04.2021 - 12.2021
Preschool Assistant Teacher
Gila River Indian Community
03.2019 - 05.2020
Beverage Server
Wild Horse Pass Hotel & Casino
03.2016 - 11.2018
High School Diploma -
VHM Alternative
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