Joseph P. Stay Jr
Mesa
Summary
Proactive customer service professional with advanced call management, problem-solving, and team leadership skills. Adept at standardizing procedures, enhancing team performance, and ensuring quality control.
Overview
19
19
years of professional experience
Work History
Operations Manager
Fresh Home Solutions Power
10.2022 - 09.2023
- I led a small team to consistently exceed customer expectations
- Audited internal documents to ensure accuracy of transactions and provide financial guidance for resource allocation, inventory control, and budgeting
- Built relationships with customers by interacting with them in a friendly and professional manner
- Reduced production bottlenecks to boost productivity and verify early completion dates
- Collaborated with subcontractors to ensure timely and efficient project completion
- Gained a comprehensive understanding of the local city and utility permitting processes
- Used critical thinking to identify and solve problems, evaluate solutions, and make sound decisions
- Worked effectively in fast-paced environments and under pressure
- Self-motivated, with a strong sense of personal responsibility and a proven work ethic
- Skilled at working independently and collaboratively in team environments
- Proven ability to learn quickly and adapt to new situations.
Production Associate
NXP Semiconductors
11.2021 - 05.2022
- Loading and unloading wafer cassettes while maintaining safety guidelines
- Test and follow quality assurance for proper tool performance
- Ensure each product meets policy and procedures to be shipped out to the client
Web Advisor
Endurance International Group
10.2015 - 08.2021
- Protected site data and infrastructure with effective security protocols and consistent monitoring
- Improved site structure and usability by coordinating the work of developers and quality assurance teams
- Supported users by quickly resolving access, usability, and performance issues
Customer Delight Representative
Infusionsoft
04.2015 - 08.2015
- Inbound Technical Support in a high-performance company to assist with any technical questions or inquiries about the software that small businesses use
- Delivered fast and friendly service regarding questions and service complaints
- Managed customer calls efficiently in a fast-paced call center environment
- Followed up with customers to offer additional support and check resolution satisfaction
- Updated records with all interactions and customer transactions.
Level 2 Technical Support Representative
AT&T U, ASAP Inc
10.2009 - 04.2015
- Maintained detailed records of daily interactions with customers
- Including contacts
- Fulfillment actions, and processing of support agreements
- Diagnosed and resolved technical hardware and software issues
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies
- Met performance targets by guiding calls with excellent communication skills and a decisive approach
Technical Support (Customer Support)
Godaddy.com
05.2006 - 10.2009
- Maintained detailed records of daily interactions with customers
- Including contacts
- Fulfillment actions
- And processing of support agreements
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
- Met performance targets by guiding calls with excellent communication skills and a decisive approach
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Enrollment Counselor
University of Phoenix
12.2004 - 04.2006
- Communicate features of Axia College and its corresponding benefits to potential students Managing000 accounts on a high-performance team Assist in training new employees’ Skills
- Increased revenue by seeking out and capitalizing on new sales opportunities
- Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals.
Education
Associate -
Brigham Young University
Rexburg, Idaho, IDStandard High School Diploma -
RGB High School
2002
Skills
- Written and verbal communication
- Email correspondence
- Security verification
- Active Listening
- Work with multiple Websites
- Problem-solving
- Software
Timeline
Operations Manager
Fresh Home Solutions Power
10.2022 - 09.2023
Production Associate
NXP Semiconductors
11.2021 - 05.2022
Web Advisor
Endurance International Group
10.2015 - 08.2021
Customer Delight Representative
Infusionsoft
04.2015 - 08.2015
Level 2 Technical Support Representative
AT&T U, ASAP Inc
10.2009 - 04.2015
Technical Support (Customer Support)
Godaddy.com
05.2006 - 10.2009
Enrollment Counselor
University of Phoenix
12.2004 - 04.2006
Associate -
Brigham Young University
Standard High School Diploma -
RGB High School
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