Summary
Overview
Work History
Education
Skills
Timeline
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Josh Esqueda

Sierra Vista

Summary

University of Phoenix graduate with a Bachelor's of Science degree in Information Technology. Exceptional customer service skills and ability to quickly learn and synthesize new technologies. Strong understanding of diverse business intelligence methodologies to enhance workflow, productivity, and reliability. Detail-oriented professional that excels in troubleshooting and providing network, hardware and software support. Proven ability to analyze, diagnose and resolve computer user support issues. Committed to making meaningful contributions and advancing organizational goals.

Overview

20
20
years of professional experience

Work History

IT Support Technician

Chiricahua Community Health Centers
10.2018 - Current
  • Install and upgrade software and hardware applications, configuring according to Clinic standards; diagnose, troubleshoot and maintain computer systems and applications.
  • Install, diagnose and troubleshoot basic problems with the LAN/WAN equipment, connections, and nodes, including workstations, servers, printers, modems, and peripheral equipment.
  • Maintain helpdesk and inventory records, record and track problems and follow up to ensure resolution.
  • Research answers and provide end user support on site and remotely regarding supported software.
  • Demonstrate strong organizational skills through evaluating and prioritizing end-user issues in an effort to minimize interruptions and maximize response times.
  • Create and define AD groups, users and user permissions.
  • Install, terminate, test and troubleshoot in-house station cable.
  • Work on special projects including upgrading and re-imaging.
  • In charge of computer inventory. Maintaining records and distribution. Working with outside vendor for ordering of necessary equipment.
  • Oversee the entire lifecycle of devices, including acquisition, deployment, maintenance, and disposal.
  • Used ticketing systems to manage and process support actions and requests.

Route Optimization Management/IT Assistant

NORTHWEST EXTERMINATING
07.2005 - 04.2018
  • Responsible for the organization and optimization of technician routes on a daily basis in order to establish efficiency while servicing customers.
  • Responsible for customer data entry into system.
  • Utilizing Microsoft Visio in order to create diagrams for customer homes.
  • Responsible for handling customer inquiries on a daily basis.
  • Mastery of customer service management systems and databases.
  • Accurately documented, researched and resolved customer service issues. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Processing payments. Placing accounts on hold and making collection calls. Creating invoices and mailing out statements.
  • Sales calls for customer retention.
  • Running reports to track revenue.
  • Back up to Information Technology manager with IT functions. Network and hardware support.
  • Troubleshooting connectivity issues. General technical support when needed.

Security Guard

AlliedBarton Security Services
12.2009 - 10.2012
  • Providing security at retirement living apartment homes.
  • Basic tasks include checking on residents, customer service, responding to all emergencies as needed.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Secured all doors in the office and main building after hours.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Oversaw daily monitoring and patrolled buildings/grounds.

Education

BACHELOR OF SCIENCE - Information Technology/Systems Security

University of Phoenix
Tucson, AZ
01.2011

ASSOCIATE OF ARTS - General Studies

Cochise College
Douglas, AZ
01.2003

Skills

  • Help Desk
  • Operating Systems
  • Technical Support
  • Desktop Support
  • Software troubleshooting
  • Active Directory
  • Supervising experience
  • MS Windows Proficient
  • Customer service
  • Windows
  • Communication skills
  • Effective Multi Tasker
  • Computer skills
  • Asset management
  • Hardware acquisition management
  • Remote support

Timeline

IT Support Technician

Chiricahua Community Health Centers
10.2018 - Current

Security Guard

AlliedBarton Security Services
12.2009 - 10.2012

Route Optimization Management/IT Assistant

NORTHWEST EXTERMINATING
07.2005 - 04.2018

ASSOCIATE OF ARTS - General Studies

Cochise College

BACHELOR OF SCIENCE - Information Technology/Systems Security

University of Phoenix

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Josh Esqueda