JOSH JOHNSON
Gilbert,AZ
Summary
Dynamic marketing professional with a forward-thinking approach, blending creativity and analytical skills to achieve an effective balance of visual nuance and sound business decisions. Extensive experience in the technology industry as a dedicated Customer Service Representative, fostering strong client relationships through a positive attitude. Proven ability to collaborate effectively within teams while maintaining a focus on customer satisfaction and overall company success. Articulate and results-oriented, driven by a passion for building relationships, cultivating partnerships, and driving business growth.
Overview
17
17
years of professional experience
Work History
Client Success Manager
Rotate Digital
10.2023 - Current
- Hosted monthly status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties aware of changing environment.
- Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Analyzed client data reports to ascertain renewal risk while assessing account trends.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Music Director
Sun Valley Community Church
11.2017 - 08.2023
- Responsible for the development and execution of worship music performed each weekend across 6 campuses
- Poured into team culture and volunteer morale
- Created and launched a development program to attract new volunteers, train them, and get them ready to be able to play at a high level on one of the stages at our 6 campuses
- Miscellaneous admin work such as interdepartmental communication, creating service flow, new song choices, creating Excel spreadsheets/PowerPoint presentations, check requests for contractors, contractor day to day contacts, etc.
Account Manager (Local, Franchise, and National)
YELP, INC
08.2013 - 10.2017
- Day to day contact for advertisers
- I walk them through metrics and dashboard access to make edits to their Yelp listings
- I compile data in order to tell the story of how Yelp is positively affecting their business
- I make edits to the business listings, add new locations, and mark locations as closed
- I also set up advertising on the back end.
Enrollment Counselor
University of Phoenix
01.2009 - 08.2013
- I called through a database of potential students in order to educate them on the product of a
- University of Phoenix education
- I walk these people through applying for Title IV funds (Pell Grant, filling out FAFSA, and applying for student loans)
- Once the student is enrolled, I would stay in touch with them through their first 9 weeks into their program to ensure they are doing their work, checking in to class, and completing their program while still being happy with their decision to attend school online.
Education
Bachelor of Science - Management
UNIVERSITY OF PHOENIX
06.2013
Skills
- Strategic Planning
- Client Relations
- Account Management
- Team Building
- Account Updates
- Records Management
- Customer Retention
- CRM Software
- Revenue Growth
- Customer Needs Assessment
- Research and Due Diligence
- Project management
- Troubleshooting
- Schedule servicing
- Client relationship management
- Report generation
- Client onboarding
- Customer retention
- Customer service and support
- Telephone etiquette
- Data analytics
Timeline
Client Success Manager
Rotate Digital
10.2023 - Current
Music Director
Sun Valley Community Church
11.2017 - 08.2023
Account Manager (Local, Franchise, and National)
YELP, INC
08.2013 - 10.2017
Enrollment Counselor
University of Phoenix
01.2009 - 08.2013
Bachelor of Science - Management
UNIVERSITY OF PHOENIX
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