Josh Yoakam
Scottsdale
Summary
Seasoned Strategic Account Manager with background in managing and growing key accounts while developing new business opportunities. Strong skills in creating comprehensive strategic plans, identifying client needs, and enhancing customer satisfaction. Successfully implemented strategies resulting in significant business growth and improved client relationships. Known for exceptional problem-solving abilities and adept at working collaboratively within cross-functional teams.
Overview
23
23
years of professional experience
Work History
Strategic Accounts Manager
CP Technologies
Tustin
07.2023 - Current
- Managed key client relationships to align strategic initiatives and enhance collaboration, ensuring client objectives were met.
- Partnered closely with customer success teams to verify customer satisfaction throughout product lifecycle and drive continued growth with enterprise accounts.
- Identified client needs and tailored solutions to enhance service delivery and satisfaction.
- Conducted regular business reviews to evaluate progress and proactively identify and address challenges, maintaining strong client engagement.
- Conducted regular business reviews to evaluate progress and proactively identify and address challenges, maintaining strong client engagement.
- Nurtured professional relationships through personal client meetings and consistent check-ins, reinforcing trust and open communication.
- Attended trade shows and conferences as a representative of the company's brand.
Senior Sales Executive
Accu-Tech Corporation
Mesa
07.2003 - 06.2023
- Cultivated strong relationships with key clients to enhance customer loyalty.
- Analyzed market trends to identify new sales opportunities and drive growth.
- Mentored junior sales staff, providing guidance on techniques and best practices.
- Conducted product presentations to educate clients on features and benefits.
- Managed customer feedback to improve service delivery and product offerings.
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
- Developed and implemented strategic sales plans to increase revenue and market share.
- Engaged with prospective clients to grow pipeline and schedule sales presentations.
- Investigated customer complaints regarding product quality or service delivery.
- Analyzed customer data to identify trends in buying behavior, preferences and needs.
- Established pricing strategies that maximize profits while remaining competitive in the marketplace.
- Provided exceptional customer service throughout the entire sales process.
- Generated leads through cold calling and networking activities.
Skills
Results-driven Strategic Account Manager with expertise in managing key accounts and developing new business opportunities Skilled in creating strategic plans and identifying client needs to enhance satisfaction Implemented initiatives that drove business growth and strengthened client relationships through collaborative teamwork
Results-driven Strategic Account Manager with expertise in managing key accounts and developing new business opportunities Skilled in creating strategic plans and identifying client needs to enhance satisfaction Implemented initiatives that drove business growth and strengthened client relationships through collaborative teamwork
Timeline
Strategic Accounts Manager
CP Technologies
07.2023 - Current
Senior Sales Executive
Accu-Tech Corporation
07.2003 - 06.2023