Joshua Carroll
Mesa
Summary
Adept at project management and customer service, I significantly enhanced efficiency and client satisfaction at California Closet’s. My expertise in custom millwork installation and strong problem-solving skills led to streamlined processes, surpassing performance metrics, and fostering repeat business. Achieved rapid advancement from Installer to Master, demonstrating commitment to excellence and team leadership.
Overview
8
8
years of professional experience
Work History
Master Installer
The Art Source Dba California Closet’s
01.2023 - 12.2024
- Optimized scheduling processes to ensure an even distribution of workload among the team, resulting in increased time management efficiency.
- Achieved faster project completion by streamlining workflow processes for increased efficiency.
- Maintained a safe working environment for all team members through diligent compliance with OSHA regulations and other safety guidelines.
- Increased repeat business by providing exceptional customer service during installation appointments.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during installations, effectively resolving issues without compromising quality or timeliness.
Master Installer
California Closet’s
01.2022 - 01.2023
- Increased repeat business by providing exceptional customer service during installation appointments.
- Consistently met or exceeded performance metrics for installation quality, speed, and accuracy.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during installations, effectively resolving issues without compromising quality or timeliness.
- Enhanced customer satisfaction by ensuring timely and precise installation of products.
- Adhered to industry best practices while performing installations, ensuring the durability and longevity of each product installed.
Install Manager
California Closet’s
10.2020 - 01.2022
- Streamlined installation processes for improved team productivity and faster project completion times.
- Mentored junior team members in proper installation techniques, enhancing overall team performance.
- Managed scheduling of installation projects, effectively coordinating resources to meet deadlines while minimizing downtime for clients.
- Consistently met or exceeded project deadlines by efficiently delegating tasks among team members according to their strengths and expertise areas.
- Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
Installer
California Closet’s
10.2016 - 10.2020
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Learned company process and advanced from Apprentice to Master in a short time frame.
Education
GED -
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Strong communication skills
- Project management expertise
- Advanced blueprint reading
- Cabinet and countertop installation
- Custom millwork installation
- Problem-solving skills
- Low-voltage systems
- Hand tools operation
- Customer service
Timeline
Master Installer
The Art Source Dba California Closet’s
01.2023 - 12.2024
Master Installer
California Closet’s
01.2022 - 01.2023
Install Manager
California Closet’s
10.2020 - 01.2022
Installer
California Closet’s
10.2016 - 10.2020
GED -
Maricopa Community Colleges, Mesa Community College
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