JOSHUA DECKER
Tucson
Summary
Results-driven alarm technician with extensive installation and troubleshooting experience. Proven expertise in customer relationship management and strict compliance adherence. Consistently ensures optimal system performance and client satisfaction.
Overview
13
13
years of professional experience
6
6
Certifications
Work History
Alarm Technician
CENTRAL ALARM INC.
Tucson
05.2017 - Current
- Installed alarm systems in residential and commercial properties.
- Conducted routine maintenance and troubleshooting of alarm equipment.
- Responded to service calls for alarm malfunctions and repairs.
- Collaborated with clients to assess security needs and recommend solutions.
- Trained junior technicians on installation procedures and safety protocols.
- Documented service activities and updated system records accurately.
- Ensured compliance with local regulations and industry standards during installations.
- Repaired faulty equipment, such as cameras, sensors, keypads, and motion detectors.
- Created detailed reports of all work performed on each system installation or repair job.
- Ensured that all alarm components were operating correctly and safely at all times.
- Provided customer service by responding to client inquiries about their alarms or security systems.
- Configured wireless communication devices used in conjunction with alarm systems for remote access capabilities.
- Updated records regarding changes made to a customer's system, such as code modifications or device additions and deletions.
- Collaborated with other technicians in order to ensure that jobs were completed in an efficient manner.
- Responded promptly to emergency calls from customers who needed assistance with their alarms.
- Researched various types of security technologies and products to determine which ones best met customer requirements.
- Programmed new codes for customers into the system's control panels when requested.
- Monitored alarm activity via computer software programs to detect any suspicious activity.
- Installed and configured alarm systems in residential and commercial properties.
- Tested existing alarm systems to identify any potential malfunctions or problems.
Line Cook
Applebee's Grill + Bar
Tucson
07.2017 - 11.2017
- Prepared and cooked menu items following Applebee's recipes and standards.
- Maintained cleanliness of kitchen equipment and workstations during shifts.
- Collaborated with team members to ensure timely food preparation and service.
- Operated kitchen equipment safely, including grills, fryers, and ovens.
- Adhered to food safety guidelines for proper handling and storage of ingredients.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Performed basic knife skills such as dicing onions or slicing meats.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Stocker
Target Logistics
Tucson
04.2016 - 05.2017
- Stocked shelves with merchandise to maintain organized displays.
- Assisted in receiving and unloading shipments from delivery trucks.
- Monitored inventory levels to ensure product availability for customers.
- Collaborated with team members to optimize stock placement and layout.
- Maintained cleanliness and safety standards in the stockroom area.
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Cable Installation Technician
Medley Communications
Tucson
01.2016 - 07.2016
- Installed residential and commercial cable systems for customers.
- Conducted routine maintenance and troubleshooting on cable connections.
- Assisted customers with technical support for cable services.
- Collaborated with team members to complete installation projects efficiently.
- Utilized hand tools and diagnostic equipment for cable installations.
- Documented service calls and maintenance activities accurately.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Assisted customers with technical support for cable connections and TV programming.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling.
- Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
- Inspected existing wiring infrastructure to identify any problems or defects in the system.
Apprentice Electrician
Wilson Electric
Tucson
06.2012 - 04.2016
- Learned to read blueprints and schematics for precise installations.
- Measured, cut, and bent wire and conduit using hand and power tools.
- Installed electrical wiring and fixtures, including outlets, switches, and circuit breakers.
- Installed lighting fixtures such as fluorescent bulbs and LED lights to enhance visibility.
- Gathered necessary tools and equipment for each task to optimize efficiency.
- Maintained clean, organized work areas to ensure safety and productivity.
- Dug trenches and created holes for conduit installation and support structures.
- Adhered to company standards and OSHA regulations to uphold work site safety.
Education
High School Diploma -
Cienega High School
Tucson, AZ05-2012
Skills
- Alarm system installation and management
- Troubleshooting and repair
- Security needs assessment
- Compliance adherence and regulations
- Technical support and documentation
- Customer relationship management
- Inventory and project management
- Effective communication skills
- Electrical component integration
- Security technology research and auditing
- Remote access configuration
- Time management and scheduling
- Attention to detail in documentation
- Access control systems and software
- Video surveillance and monitoring
- Team collaboration and building
Certification
Amag certified
Timeline
Line Cook
Applebee's Grill + Bar
07.2017 - 11.2017
Alarm Technician
CENTRAL ALARM INC.
05.2017 - Current
Stocker
Target Logistics
04.2016 - 05.2017
Cable Installation Technician
Medley Communications
01.2016 - 07.2016
Apprentice Electrician
Wilson Electric
06.2012 - 04.2016
High School Diploma -
Cienega High School