Experienced engagement professional prepared to excel in this role. Strong track record in fostering effective collaboration, driving client satisfaction, and meeting strategic goals. Expertise in communication, relationship-building, and adapting to changing needs. Reliable team player focused on achieving impactful results and enhancing overall engagement.
Overview
26
26
years of professional experience
Work History
Student Engagement Specialist
Risepoint
02.2020 - 03.2025
Proactively engaged with prospective students in a goal oriented, metrics driven environment. Assigned University Partnerships include: Eastern Washington University, Southern Utah University, University of Northern Colorado, and Southern Oregon University.
Utilized motivational interviewing techniques to encourage positive change in clients'' lives
Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
Certified Debt Consultant
Freedom Financial
01.2019 - 01.2020
Consulted and enrolled qualified clients in Freedom Debt Relief programs to help pay off consumer debt. Received and worked fresh leads daily through outbound and inbound calls and emails.
Laid off due to COVID-19
Senior Military Enrollment Specialist
Chamberlain College of Nursing
01.2016 - 01.2019
Networked and developed professional relationships to generate personally developed inquiries. Provided support and consultation for future students utilizing Military benefits.
Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Increased enrollment numbers by developing and implementing targeted outreach campaigns.
Senior Enrollment Advisor
Northcentral University/National University
01.2012 - 01.2016
Responsible for the recruitment communications directed toward prospective students. Also responsible for the assisting of prospective students in the decision-making process relative to the academic, schedule, time, motivation, and cost benefits of attending NCU.
Implemented CRM software tools for better tracking of prospective student interactions, resulting in improved communication efforts.
Collaborated with financial aid office staff to help students understand available funding options and navigate the application process.
Established a professional development program for enrollment advisors, increasing overall team performance and job satisfaction.
Facebook Client Partner
Revana (Facebook)
01.2011 - 01.2012
Created Ads, targeted specific audience, helped track market campaign results, and establish customer relations for long-term use with Facebook Platform.
Strengthened client relationships by consistently delivering tailored solutions and proactive communication.
Reviewed client feedback regularly to pinpoint areas requiring improvement, implementing necessary changes for enhanced service quality over time.
Senior Tribal Relations Healthcare Counselor
University of Phoenix
01.2006 - 01.2010
Advised on healthcare and nursing degree programs, determined eligibility of potential students, assisted with correct process of Tribal funding and other financial resources.
Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
Haul Truck Driver
Asarco
01.2004 - 01.2005
Duties included but were not limited to: Operation and daily inspections on heavy-duty equipment. Kept close communication with control tower on status of the 250,000 ton / day production quota. Also, successfully adapted to shift work and frequent overtime.
Maintained high levels of safety awareness, performing regular hazard assessments and reporting any issues promptly to management.
Enhanced operational efficiency by conducting pre-shift inspections and maintenance checks on haul trucks.
Correctional Officer II
Department of Corrections – Special Mgt. Unit I
01.2003 - 01.2004
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Was accountable for management of over four hundred inmates of various backgrounds. Additional responsibilities included daily evaluations, assisting in rehabilitation process, and inmates well being. Completed Correctional Academy, firearms qualification - expert marksman.
Supply Management Specialist
United States Navy
01.1999 - 01.2003
Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
Assessed appropriate material handling equipment needs and staffing levels to load, unload, move or store materials.
Dealt with high ranking executives, CEO’s, and foreign ambassadors. Assisted in five – star quality overseas receptions. Deployed to the Persian Gulf in support of Operations Iraqi Freedom, Southern Watch, and Enduring Freedom receiving numerous accolades from foreign dignitaries, Military Officers, and crewmembers. Active participant in Overseas Security Forces.
Education
Master of Marriage and Family Therapy - Military Family Therapy
Walden University
NASM Certification -
NPTI Personal Training Institute
Bachelor of Science in E - Business, Management and Information Technology
University of Phoenix
02.2010
Diploma - undefined
Hayden High School
01.1999
Skills
Effective communication under pressure
Proficient in goal-driven teamwork
Goal-oriented mindset
Experienced in social dynamics understanding
Enthusiastic and experienced in overseas travel
Operational surveillance inspections
Proficient in Microsoft Office and CRM software
Interests
Woodworking
Enjoy hobbies that combine physical activity with outdoor exploration
Gardening
Martial Arts
Learning new cooking techniques and expanding my culinary skills
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Student Engagement Specialist
Risepoint
02.2020 - 03.2025
Certified Debt Consultant
Freedom Financial
01.2019 - 01.2020
Senior Military Enrollment Specialist
Chamberlain College of Nursing
01.2016 - 01.2019
Senior Enrollment Advisor
Northcentral University/National University
01.2012 - 01.2016
Facebook Client Partner
Revana (Facebook)
01.2011 - 01.2012
Senior Tribal Relations Healthcare Counselor
University of Phoenix
01.2006 - 01.2010
Haul Truck Driver
Asarco
01.2004 - 01.2005
Correctional Officer II
Department of Corrections – Special Mgt. Unit I
01.2003 - 01.2004
Supply Management Specialist
United States Navy
01.1999 - 01.2003
Bachelor of Science in E - Business, Management and Information Technology
University of Phoenix
Diploma - undefined
Hayden High School
Master of Marriage and Family Therapy - Military Family Therapy
Walden University
NASM Certification -
NPTI Personal Training Institute
Objective
To obtain a full-time position while consistently proving to be a top producer and exceeder of quotas and expectations.