Joshua Pohl
Phoenix
Summary
Dependable professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Strong leader and problem-solver. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
ARC Ambassador
Grand Canyon Education
03.2021 - Current
- Greeted prospective students and families to create welcoming atmosphere, communicating why they should attend the university.
- Engaged guests in conversation to offer hospitality, aid in service for a incredible experience.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and positive attitude.
Missions Director
Dunamis Foundation
12.2021 - 07.2023
- Identified and recruited potential volunteer workers.
- Prepared, coordinated and distributed information about program development.
- Sourced, modified and prepared program curricula, and targeted lesson plans based on requirements.
- Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
Cashier | Customer Service Desk
Wegmans
11.2017 - 10.2019
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Bachelor of Science in Entrepreneurial Studies -
Grand Canyon University
Phoenix, AZ04.2025
Skills
- Business Development Understanding
- Staff Training
- Program Improvements
- Customer Service
- Strategic Goals
- Customer Assistance
Timeline
Missions Director
Dunamis Foundation
12.2021 - 07.2023
ARC Ambassador
Grand Canyon Education
03.2021 - Current
Cashier | Customer Service Desk
Wegmans
11.2017 - 10.2019
Bachelor of Science in Entrepreneurial Studies -
Grand Canyon University
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