Joshua Sanchez
Tucson
Summary
Dedicated customer service professional with proven cash handling and point-of-sale proficiency. Experienced in resolving complaints and promoting product knowledge to enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Generalist
Macys
Tucson
10.2024 - 06.2025
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained a clean and organized sales floor to enhance customer experience.
- Restocked merchandise to ensure product availability for customers.
- Answered customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to achieve store goals and improve service delivery.
- Participated in training sessions to learn about new products and sales techniques.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Crew Member
McDonald's
Tucson
11.2023 - 02.2024
- Provided excellent customer service during peak hours.
- Prepared food items according to safety and quality standards consistently.
- Operated kitchen equipment safely while following proper food handling procedures.
- Assisted team members in completing tasks efficiently during busy periods.
- Handled cash transactions accurately and managed the register responsibly.
- Followed daily inventory procedures to ensure stock availability for operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Upheld high standards of productivity and quality in operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Cashier
Frys
Tucson
11.2022 - 11.2023
- Processed customer transactions efficiently and accurately at a grocery retail environment.
- Maintained a clean and organized checkout area to ensure a pleasant shopping experience.
- Handled cash, credit, and debit transactions using point-of-sale systems effectively.
- Resolved customer complaints with professionalism and effective communication skills.
- Promoted store loyalty programs to enhance customer engagement and retention.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Guest Advocate
Super Target
Tucson
09.2021 - 03.2022
- Assisted customers with product selection and answered inquiries efficiently.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Maintained a clean and organized shopping environment for customer comfort.
- Resolved customer complaints with empathy and professionalism during interactions.
- Assisted other departments when needed to maintain efficient operations.
- Processed online orders using point-of-sale systems.
- Provided product knowledge to customers on the features and benefits of products.
- Identified opportunities for improvement in operational processes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Excelled in exceeding daily credit card application goals.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Cashier
Walmart
Tucson
05.2020 - 09.2021
- Processed customer transactions efficiently and accurately at a grocery retail environment.
- Resolved customer complaints with professionalism and effective communication skills.
- Followed company policies for handling food products in compliance with safety standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Offered customers carry-out service at completion of transaction.
- Adhered to social distancing protocols and wore mask or face shield.
Education
I finished Some High School -
Tucson High School
Tucson, AZSkills
- Customer service excellence
- Cash handling expertise
- Point-of-sale systems proficiency
- Complaint resolution strategies
- Sales techniques mastery
- Team collaboration skills
- Relationship building expertise
- Product knowledge depth
- Inventory management proficiency
- Stock replenishment strategies
- Upselling and cross-selling techniques
- Performance improvement initiatives
- Till preparation skills
- Customer relationship management
- Social selling strategies
- Closing techniques proficiency
- Order processing efficiency
- Training and mentoring capabilities
- Attention to detail
Affiliations
- music production
- drawing artist
- gamer
- cooking
- singing
Accomplishments
- I have a bunch of songs out that have done great numbers!
- I have a bunch of music videos that i directed myself!
- I produce beats for great musicians who buy my beats!!
- I have a a lot of priceless art
Side Info
On my free time I like to create my own music. It doesnt stop there! I also make beats for other artists and even take the time to engineer their vocals. Now I dont do all of this for free so I guess you can say this is a side job. Other than that I really like to go outside and be with friends, or stay inside and play my games depending on how I feel. I love being with my family, I am literally always with my mom and little brother. I dont know what i would do without them. Overall im an artistic person who loves to have a happy time.
Timeline
Sales Generalist
Macys
10.2024 - 06.2025
Crew Member
McDonald's
11.2023 - 02.2024
Cashier
Frys
11.2022 - 11.2023
Guest Advocate
Super Target
09.2021 - 03.2022
Cashier
Walmart
05.2020 - 09.2021
I finished Some High School -
Tucson High School