Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Side Info
Timeline
Generic

Joshua Sanchez

Tucson

Summary

Dedicated customer service professional with proven cash handling and point-of-sale proficiency. Experienced in resolving complaints and promoting product knowledge to enhance customer satisfaction.

Overview

5
5
years of professional experience

Work History

Sales Generalist

Macys
Tucson
10.2024 - 06.2025
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Maintained a clean and organized sales floor to enhance customer experience.
  • Restocked merchandise to ensure product availability for customers.
  • Answered customer inquiries and resolved issues promptly and professionally.
  • Collaborated with team members to achieve store goals and improve service delivery.
  • Participated in training sessions to learn about new products and sales techniques.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted customers with product selection, sizing and styling.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Crew Member

McDonald's
Tucson
11.2023 - 02.2024
  • Provided excellent customer service during peak hours.
  • Prepared food items according to safety and quality standards consistently.
  • Operated kitchen equipment safely while following proper food handling procedures.
  • Assisted team members in completing tasks efficiently during busy periods.
  • Handled cash transactions accurately and managed the register responsibly.
  • Followed daily inventory procedures to ensure stock availability for operations.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Upheld high standards of productivity and quality in operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Cashier

Frys
Tucson
11.2022 - 11.2023
  • Processed customer transactions efficiently and accurately at a grocery retail environment.
  • Maintained a clean and organized checkout area to ensure a pleasant shopping experience.
  • Handled cash, credit, and debit transactions using point-of-sale systems effectively.
  • Resolved customer complaints with professionalism and effective communication skills.
  • Promoted store loyalty programs to enhance customer engagement and retention.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Guest Advocate

Super Target
Tucson
09.2021 - 03.2022
  • Assisted customers with product selection and answered inquiries efficiently.
  • Processed transactions accurately using point-of-sale systems and cash registers.
  • Maintained a clean and organized shopping environment for customer comfort.
  • Resolved customer complaints with empathy and professionalism during interactions.
  • Assisted other departments when needed to maintain efficient operations.
  • Processed online orders using point-of-sale systems.
  • Provided product knowledge to customers on the features and benefits of products.
  • Identified opportunities for improvement in operational processes.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Excelled in exceeding daily credit card application goals.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Cashier

Walmart
Tucson
05.2020 - 09.2021
  • Processed customer transactions efficiently and accurately at a grocery retail environment.
  • Resolved customer complaints with professionalism and effective communication skills.
  • Followed company policies for handling food products in compliance with safety standards.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Offered customers carry-out service at completion of transaction.
  • Adhered to social distancing protocols and wore mask or face shield.

Education

I finished Some High School -

Tucson High School
Tucson, AZ

Skills

  • Customer service excellence
  • Cash handling expertise
  • Point-of-sale systems proficiency
  • Complaint resolution strategies
  • Sales techniques mastery
  • Team collaboration skills
  • Relationship building expertise
  • Product knowledge depth
  • Inventory management proficiency
  • Stock replenishment strategies
  • Upselling and cross-selling techniques
  • Performance improvement initiatives
  • Till preparation skills
  • Customer relationship management
  • Social selling strategies
  • Closing techniques proficiency
  • Order processing efficiency
  • Training and mentoring capabilities
  • Attention to detail

Affiliations

  • music production
  • drawing artist
  • gamer
  • cooking
  • singing

Accomplishments

  • I have a bunch of songs out that have done great numbers!
  • I have a bunch of music videos that i directed myself!
  • I produce beats for great musicians who buy my beats!!
  • I have a a lot of priceless art

Side Info

On my free time I like to create my own music. It doesnt stop there! I also make beats for other artists and even take the time to engineer their vocals. Now I dont do all of this for free so I guess you can say this is a side job. Other than that I really like to go outside and be with friends, or stay inside and play my games depending on how I feel. I love being with my family, I am literally always with my mom and little brother. I dont know what i would do without them. Overall im an artistic person who loves to have a happy time.

Timeline

Sales Generalist

Macys
10.2024 - 06.2025

Crew Member

McDonald's
11.2023 - 02.2024

Cashier

Frys
11.2022 - 11.2023

Guest Advocate

Super Target
09.2021 - 03.2022

Cashier

Walmart
05.2020 - 09.2021

I finished Some High School -

Tucson High School

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Joshua Sanchez