Joshua Segal
Phoenix
Summary
Enthusiastic and dedicated restaurant employee with over 10 years of customer service experience delivering prompt and reliable service in a fast paced environment. Highly adaptable and able to handle multiple tasks simultaneously with excellent communication skills and a strong work ethic.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Drone Technician/ Visual Observer/Pilot
Aerial Image
03.2024 - Current
- Fulfill the RPIC role while drones are in operation throughout the day and evening
- Keep visuals on drone at all times during operations
- Assist in the creation and maintenance of flight patterns.
- Perform preflight inspections.
- Perform basic maintenance of drones
- Effectively coordinate with Dispatch to mitigate risk.
- Keep detailed logs of flights and maintenance.
- Observe and report what is seen from the drone footage to any applicable parties.
- Communicate directly with venue management throughout the event.
Assistant Director of Social Media Marketing
Local Auctions
02.2025 - 08.2025
- Podcast Video editor
- Aerial Videographer & Drone Pilot
- Social Media Marketing
- Podcast producer
Server
Pitch Pizzeria
11.2022 - 03.2025
- Provide positive, friendly customer service with guests and coworkers
- Direct customers to specialty beverages and food of perceived value to increase sales
- Deliver beverages and food in timely manner
- Responsible for taking customers orders and ensuring customer satisfaction
- Processing payments and handling cash and credit card transactions
- Introduce patrons to new menu items, daily discounts, and specials
Assistant Manager
S & V Urban Italia
01.2021 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Bartender/Server
The Craftsman
07.2020 - 10.2022
- Responsible for taking customers orders and ensuring customer satisfaction
- Processing payments and handling cash and credit card transactions
- Introduce patrons to new menu items, daily discounts, and specials
Bartender/Server
SOPHIA'S KITCHEN
01.2020 - 07.2020
- Preparing alcoholic or non alcoholic beverages for bar and patrons
- Interacting with customers, taking orders, and serving food and drinks
- Assessing bar customers needs and preferences and making recommendations
- Maintaining a clean work and dining area removing trash, cleaning tables and washing glasses and equipment
- Handling cash, credit, and debit card transactions, insuring charges are accurate and returning correct change to patrons, balancing the cash register
Server
Flo's Asian Cuisine
10.2019 - 12.2019
- Responsible for taking customers orders and ensuring customer satisfaction
- Provide positive, friendly customer service with guests and coworkers
- Deliver beverages and food in timely manner
- Direct customers to specialty beverages and food of perceived value to increase sales
- Processing payments and handling cash and credit card transactions
- Introduce patrons to new menu items, daily discounts, and specials
Server/Barback/Busser
Majerle's Sports Grill
08.2015 - 10.2019
- Leads a team of bartender's assistants in preparation through stocking the bar with liquor, ice, glassware, beer, garnishes in order to prepare bar for optimal service
- Handles a high volume of customers regularly
- Protects establishment and patrons by adhering to sanitization and safety policies
- Repairs amenities around the bar to sustain proper pace of bar and restaurant
- Prepares itemized checks and cash handling via POS system
- Supports wait staff by setting up and preparing the dining room for incoming patrons
- Updates job knowledge regularly by training new employees and participating in regularly held staff meetings
- Works closely with management to resolve problems in a timely and efficient manner
- Demonstrates the ability to stay poised and professional under stress
Education
Associate of Science - Computer Information Systems
Cuesta College
San Luis Obispo, CA06-2015
High school diploma or GED - undefined
08.2015
Skills
- Customer service (10 years)
- Upselling (8 years)
- Microsoft Office (10 years)
- Bartending (4 years)
- POS (10 years)
- Restaurant Experience (10 years)
Certification
- CFR Part 107 June 2025 to July 2027 FAA Part 107 UAS Certification
- Food Handler Certification October 2019 to April 2025 Certificate Number- AZ-1502549
Timeline
Assistant Director of Social Media Marketing
Local Auctions
02.2025 - 08.2025
Drone Technician/ Visual Observer/Pilot
Aerial Image
03.2024 - Current
Server
Pitch Pizzeria
11.2022 - 03.2025
Assistant Manager
S & V Urban Italia
01.2021 - 11.2022
Bartender/Server
The Craftsman
07.2020 - 10.2022
Bartender/Server
SOPHIA'S KITCHEN
01.2020 - 07.2020
Server
Flo's Asian Cuisine
10.2019 - 12.2019
Server/Barback/Busser
Majerle's Sports Grill
08.2015 - 10.2019
High school diploma or GED - undefined
Associate of Science - Computer Information Systems
Cuesta College
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