Joshua Somarriba
Tempe
Summary
Accomplished General Manager with a track record of implementing effective marketing initiatives and resolving customer complaints. Committed to fostering a collaborative team environment while maintaining high standards of service and compliance. Result-driven, working towards high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management.
Overview
10
10
years of professional experience
Work History
General Manager
Little Caesars Pizza
Mesa
08.2020 - Current
- Managed daily operations for high-volume pizza restaurant.
- Oversaw staff scheduling to ensure adequate coverage during peak hours.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Ensured compliance with health and safety regulations in food preparation areas.
- Coordinated marketing initiatives to enhance local community engagement and sales.
- Led customer service efforts to maintain quality standards and satisfaction levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Assistant Manager
Little Caesars Pizza
Mesa
12.2018 - 08.2020
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations to ensure efficient service and food quality.
Crew Member
Little Caesars Pizza
Mesa
03.2016 - 12.2018
- Prepared and cooked pizzas following company recipes and quality standards.
- Operated kitchen equipment, including ovens and mixers, safely and efficiently.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Some College (No Degree) - General Studies
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Customer resolution
- Marketing strategy
- Staff management
- Problem solving
- Training development
- Team player
Training
Little Caesars Management Training
"The Sauce"
Little Caesars Headquarters, Michigan
Timeline
General Manager
Little Caesars Pizza
08.2020 - Current
Assistant Manager
Little Caesars Pizza
12.2018 - 08.2020
Crew Member
Little Caesars Pizza
03.2016 - 12.2018
Some College (No Degree) - General Studies
Maricopa Community Colleges, Mesa Community College