Joshua Sulak
Mesa
Summary
Logistics professional with extensive experience in air export management. Known for effectively managing international shipments and streamlining operations to meet customer expectations. Consistently collaborates with team members to achieve high standards of service and adaptability in dynamic environments. Skilled in supply chain optimization and relationship building.
Overview
2
2
years of professional experience
Work History
Air Export Manager
DB Schenker
07.2024 - Current
- Resolved customer complaints effectively by addressing root causes promptly and implementing appropriate corrective measures.
- Manage 25+ employees on day to day operations, including an external team to ensure efficient processes.
- Played a pivotal role in the successful expansion of air export services by actively participating in strategic planning and new business development initiatives.
- Collaborate with other departments, such as sales & finance to ensure smooth coordination of export activities and alignment with company goals and objectives.
- Coordinate communication channels with truckers and airline carriers, engaging in diverse stakeholders across various levels within customer organizations.
Air Export Supervisor
DB Schenker
05.2023 - 07.2024
- Analyzed internal processes regularly, identifying areas for improvement and driving continuous optimization efforts within the department.
- Managed FTZ operations and compliance by coordinating the use of FTZs to optimize supply chain processes; administered bond requirements to ensure regulatory adherence.
- Implemented proactive solutions to address potential delays or issues in the export process, maintaining customer satisfaction levels.
- Utilized advanced software tools for effective shipment management, improving overall productivity levels within the department.
Air Export Lead
DB Schenker
07.2022 - 05.2023
- Resolved shipment issues swiftly, demonstrating excellent problem-solving abilities in high-pressure situations.
- Coordinated closely with warehouse teams to ensure proper packaging and labeling of shipments, minimizing damage and delays.
- Improved team productivity by providing ongoing training and support to junior agents.
- Liaised effectively between clients, carriers, customs personnel, and other relevant parties throughout the shipment process.
Education
Bachelor of Science - Business Communications & Management
Arizona State University
Tempe, AZ12-2020
Skills
- Freight rate negotiation
- Customs regulations compliance
- DTD operations
- Performance metrics analysis
- Customer service
- Problem-solving abilities
- Microsoft Office
Timeline
Air Export Manager
DB Schenker
07.2024 - Current
Air Export Supervisor
DB Schenker
05.2023 - 07.2024
Air Export Lead
DB Schenker
07.2022 - 05.2023
Bachelor of Science - Business Communications & Management
Arizona State University
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