Joshua Wenneborg
Phoenix
Summary
I am currently an insurance professional with7 years of customer service experience and approximately5 years of sales expertise. My goal is to acquire more knowledge in the sales world to continue to grow in the customer service industry.
Overview
4
4
years of professional experience
Work History
Insurance Agent
Aaa
02.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Insurance Professional
USAA
03.2022 - Current
- Quality and friendly customer service
- Ensure sales metrics are above the midpoint per month
- Develop and maintain positive working relationships with customers to increase customer satisfaction and loyalty
- Collaborate with underwriters to assess risk profiles and determine appropriate insurance coverage for clients
- Deliver exceptional customer service to policyholders by understanding their needs and providing tailored insurance solutions
- Provide accurate and timely information to customers regarding insurance policies and coverage options
- Identify cross-selling opportunities for additional insurance coverage based on customer needs and preferences
- Identify cross-selling opportunities and promote additional insurance products to existing policyholders
- Analyze customer data to identify trends and patterns that can be used to improve sales strategies and enhance customer satisfaction
Inbound Operations Manager
FEDEX
02.2022 - 03.2023
- Implementing efficient operational processes to improve productivity and reduce costs
- Implementing new strategies and process improvements to optimize efficiency and reduce costs in the operations department
- Developing and implementing training programs for employees to enhance their skills and knowledge in inbound operations
- Analyzing data and generating reports to identify trends and opportunities for improvement in inbound operations
- Collaborating with cross-functional teams to identify opportunities for process improvement and cost reduction in inbound operations
- Ensuring compliance with all safety regulations and company policies in inbound operations
- Coordinating with external partners and vendors to ensure seamless operations and timely delivery of shipments
Retail Supervisor
FINISH LINE
02.2021 - 02.2022
- Implement and maintain effective communication channels to ensure seamless flow of information between customers and management, improving customer satisfaction and resolving issues promptly
- Implement and enforce company policies and procedures to ensure compliance and consistency in daily store operations
- Develop and implement training programs for new retail associates to ensure consistent quality customer service and adherence to company policies and procedures
- Develop and implement training programs to enhance the knowledge and skills of retail associates, improving their performance and customer service abilities
- Analyze sales data and customer feedback to identify trends and make recommendations for improving sales performance
- Provide regular performance feedback and coaching to retail associates, helping them to improve their skills and reach their full potential
- Identify and implement strategies to increase employee engagement and motivation, leading to improved job satisfaction and productivity
Education
Bachelors Degree - Political Science
ARIZONA CHRISTIAN UNIVERSITY
Phoenix12.2021
Associates in Arts - Criminal Justice
PHOENIX COLLEGE
Phoenix12.2019
High School Diploma - undefined
HORIZON HIGH SCHOOL
SCOTTSDALE, AZ05.2016
Skills
- Customer Safety - Expert
- People Skills - Expert
- Level-Headed Mindset - Expert
- Coordinating - Expert
- Leadership - Expert
- Communication - Expert
- Loading Techniques - Experienced
- Organizational Skills - Skillful
- Scanning - Expert
- Supervision - Expert
- Problem Solving - Expert
- Security - Expert
- Monitoring - Expert
- Conflict Resolution - Expert
- Sales - Experienced
Timeline
Insurance Agent
Aaa
02.2024 - Current
Insurance Professional
USAA
03.2022 - Current
Inbound Operations Manager
FEDEX
02.2022 - 03.2023
Retail Supervisor
FINISH LINE
02.2021 - 02.2022
Bachelors Degree - Political Science
ARIZONA CHRISTIAN UNIVERSITY
Associates in Arts - Criminal Justice
PHOENIX COLLEGE
High School Diploma - undefined
HORIZON HIGH SCHOOL
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