Joshua Williams
Phoenix
Summary
A dynamic, enthusiastic leader, who thrives on exceeding goals and expectations. A creative problem solver with excellent communication skills and a proven track record in project management and team building. Outstanding ability to persuade and motivate action. Proven expertise in sales, account management, relationship building, planning organizing, leading and problem solving. A self starter, team player and hard worker.
Overview
9
9
years of professional experience
Work History
Branch Manager/Business Development Manager
Integrated Healthcare Staffing, LLC
Phoenix, AZ
02.2022 - Current
- Promote operational excellence through utilization of lean manufacturing, continuous improvement,and six sigma principles
- Evaluate processes for potential changes/improvements
- Review and approve plans for budget spending and labor efficiency
- Review performance against operating plans and standards
- Provide reports to subordinates oninterpretation of results and approves changes in the direction of the plant
- Develops and recommends operational policy changes
- Defines policy
- Defines short term and long-term plans, programs and goals along with supporting budget requestsand financial estimates
- Reviews and approves cost control reports, cost estimates, manpower and facilities estimate
- Coordinates and collaborates with other departments of the corporation in establishing and carryingout responsibilities
- Reviews and approves the setting of budgets within the unit
- Reviews and approves and secures corporate approval for major projects and functional changes withinthe region
- Reviews and approves the implementation of manufacturing and organizational plans that supportthe operations master plan
- Establishes objectives and procedures governing the performance of activities
- Identifies training needs, initiatives and developmental plans
- Keeps employees informed as to the company plans and progress
- Coordinates activities of assigned units with those other company units
- Seeks mutual agreement onproblems involving coordination
- Consults with all segments of management responsibility for policy action
- Ensures compliance witharea of responsibility
- Reviews and endorses or revises budget proposals received from direct reports
- Submits budget inaccordance with budget procedures.
Area Manager II
Amazon.com
Phoenix , AZ
04.2019 - 03.2022
- Coach, manage, and develop a team of 50-200 Amazon associates
- Communicate policies to your team and act as the primary information source for the team -maintainingcompliance, consistency, and taking corrective action when needed
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
- Ensure procedures are followed for building security and product loss prevention
- Partner with the management team to establish and maintain quality control standards
- Develop performance goals and targets to achieve customer demand and ensure accuracy and quality
Branch Manager
Enterprise Holdings
Memphis, TN
12.2014 - 04.2019
- Lead a team of branch employees to ensure the highest level of customer service and operational excellence
- Develop, implement, and monitor strategies for achieving sales goals and objectives
- Monitor daily operations, ensuring compliance with company policies and procedures
- Manage employee performance, providing feedback and coaching as needed
- Recruit, hire, train, and develop new staff members
- Ensure that all safety protocols are followed in accordance with company policy
- Maintain accurate records of financial transactions and other data
- Analyze reports and metrics to identify areas of improvement
- Create and maintain relationships with customers, vendors, and partners
- Resolve customer complaints and inquiries in a timely manner
- Oversee inventory management and ordering of supplies
- Participate in local community events and activities to promote the brand
Education
Bachelor of Sports and Leisure Management -
UNIVERSITY OF MEMPHIS
Memphis, TNSkills
- Fundraising
- Mentoring
- Event Planning
- Project Management
- Sales management
- Business development
- Salesforce
- Outside sales
- Sales
- Six Sigma
- Lean Manufacturing
- Product Development
- Profit & Loss
- Budgeting
- Account Management
- Microsoft Excel/ Powerpoint/ Word
- CRM Software
- Quality Control
- Goals and Performance
- Market and Competitive Analysis
- Verbal and Written Communication
Timeline
Branch Manager/Business Development Manager
Integrated Healthcare Staffing, LLC
02.2022 - Current
Area Manager II
Amazon.com
04.2019 - 03.2022
Branch Manager
Enterprise Holdings
12.2014 - 04.2019
Bachelor of Sports and Leisure Management -
UNIVERSITY OF MEMPHIS
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