Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Lach

Tucson

Summary

Dynamic and results-driven professional with extensive experience at Roadhouse Cinemas, excelling in guest service and team member training. Proven ability to enhance customer satisfaction through effective order management and strong organizational skills. Committed to maintaining food quality standards while fostering teamwork and collaboration in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Expeditor

Roadhouse Cinemas
09.2024 - Current
  • Trained new expeditors and food runners according to company policies and standards.
  • Monitored service flow to optimize customer experience during peak hours.
  • Collaborated with team members to maintain cleanliness and organization in work areas.
  • Ensured compliance with health and safety regulations throughout operations.
  • Responded promptly to customer inquiries, enhancing overall satisfaction levels.
  • Supported training of new staff members in operational procedures and best practices.
  • Coordinated timely food delivery from kitchen to dining area, ensuring order accuracy.
  • Collaborated with kitchen staff to optimize food plating and presentation standards.
  • Utilized cleaning equipment and supplies efficiently to ensure compliance with safety standards.
  • Executed deep cleaning tasks, including carpets and upholstery, to improve hygiene standards.
  • Assisted in training new staff on cleaning protocols and equipment usage for operational efficiency.
  • Collaborated with team members to ensure timely completion of cleaning schedules and assignments.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Delivered food promptly and accurately to guests, ensuring high service standards.
  • Assisted servers by communicating order details and special requests effectively.
  • Maintained cleanliness and organization of dining area for optimal guest experience.
  • Adapted quickly to changing menu items and special promotions during shifts.
  • Provided excellent customer service by addressing guest inquiries and concerns proactively.
  • Supported team members during peak hours to enhance overall service efficiency.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.

Correctional Officer

Arizona Department of Corrections
03.2022 - 01.2024
  • Monitored inmate activities to ensure compliance with safety regulations and institutional policies.
  • Conducted regular inspections of facilities to identify security breaches or maintenance issues.
  • Responded swiftly to incidents, utilizing conflict resolution skills to maintain order within the facility.
  • Documented daily activities and incidents in detailed reports for management review and analysis.
  • Assisted in the transportation of inmates, ensuring adherence to safety protocols during transfers.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

Crew Trainer

McDonald's
05.2020 - 03.2022
  • Trained and mentored new crew members on operational procedures and customer service standards.
  • Conducted performance evaluations to ensure adherence to quality service expectations.
  • Implemented training programs that improved team efficiency and service delivery.
  • Monitored inventory levels and assisted with restocking supplies as needed.
  • Resolved customer issues promptly, enhancing overall satisfaction and retention rates.
  • Ensured compliance with safety regulations and maintained a clean work environment for staff and customers.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Education

High School Diploma -

Camp Verde High School
Camp Verde, AZ

Skills

  • Inventory control
  • Team member training
  • Guest service
  • Strong organization
  • Kitchen operations
  • Food quality standards
  • Guest needs assessment
  • Menu memorization
  • Order management
  • Written communication
  • Customer service
  • Time management
  • Teamwork and collaboration

Timeline

Expeditor

Roadhouse Cinemas
09.2024 - Current

Correctional Officer

Arizona Department of Corrections
03.2022 - 01.2024

Crew Trainer

McDonald's
05.2020 - 03.2022

High School Diploma -

Camp Verde High School

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Joshua Lach