JOSPHINE BONITO
Whiteriver
Summary
Dynamic and results-driven professional with extensive experience at Hon Dah Casino, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective issue resolution and team collaboration. Recognized for optimizing inventory management and maintaining high standards of cleanliness, ensuring a welcoming shopping experience.
Overview
8
8
years of professional experience
Work History
Cashier
Hon Dah Casino
Pinetop-Lakeside, AZ
05.2023 - Current
- Executed customer transaction processing with precision and efficiency using point-of-sale systems.
- Oversaw cleanliness and organization of checkout area to elevate customer satisfaction.
- Facilitated customer inquiries by delivering prompt and friendly service.
- Managed cash credit and voucher payment transactions while ensuring adherence to cash handling procedures.
- Facilitated collaboration among team members to optimize checkout processes.
- Spearheaded initiatives to enhance inventory management at the register through proactive staff communication.
- Addressed customer complaints with efficiency, fostering satisfaction and loyalty to casino services.
- Welcomed customers upon store entry and addressed inquiries with urgency.
- Facilitated customer engagement by identifying and addressing individual needs.
- Adapted to flexible scheduling and additional shifts to ensure operational efficiency.
- Managed cash register operations for cash, check, and credit card transactions with exceptional accuracy.
- Cultivated strong customer relationships to drive repeat business.
- Oversaw cash drawer management, ensuring precise accounting at shift conclusion.
- Assisted customers in completing purchases. Aided in locating items throughout the store. Supported customers in enrolling in reward programs.
- Managed restocking and organization of merchandise in front lanes to enhance customer shopping experience.
- Facilitated customer returns, refunds, and resolution of transaction issues.
- Oversaw cash drawer audits at shift start and end to ensure accuracy.
- Managed stocking, tagging, and displaying of merchandise to ensure optimal presentation.
- Facilitated customer inquiries and delivered exceptional service to enhance overall shopping experience.
- Addressed customer complaints with professionalism, enhancing overall customer relations.
- Managed secure processing of multiple payment methods to ensure accuracy and minimize discrepancies.
- Resolved inquiries regarding store policies and addressed customer concerns with efficiency.
- Streamlined cash transaction processes to enhance customer satisfaction.
- Enhanced store success by upholding rigorous cleanliness standards throughout facility.
Produce Clerk
Walmart
Phoenix, AZ
07.2018 - 02.2023
- Directed customer selection of fresh produce, ensuring compliance with optimal presentation standards.
- Directed inventory management processes to maintain optimal stock levels and ensure product freshness.
- Spearheaded collaboration among team members to implement efficient product rotation practices.
- Managed equipment operation to ensure efficient washing and preparation of fruits and vegetables for sale.
- Facilitated customer selection of fresh produce while ensuring optimal presentation standards.
- Oversaw inventory levels to ensure optimal stock availability and product freshness.
- Facilitated collaboration among team members to establish efficient product rotation practices.
- Managed operation of equipment for washing and preparing fruits and vegetables for sale.
- Informed customers about seasonal produce varieties and optimal storage techniques.
- Enhanced team efficiency by managing unloading of deliveries, verifying order accuracy, and organizing stockroom for optimal product accessibility.
- Oversaw inventory management to ensure optimal stock levels of produce items through consistent monitoring and supplier communication.
- Minimized shrinkage rates through diligent monitoring of expiration dates and execution of markdown strategies on near-expiration items.
- Organized and packaged produce items for efficient shipment preparation.
- Championed environmental sustainability initiatives by implementing effective recycling practices for cardboard, plastic, and food waste in produce department.
- Facilitated collaboration among store departments to design cross-merchandising displays showcasing complementary products from deli, bakery, and meat sections.
- Optimized delivery reception processes to guarantee timely and precise stocking of produce.
- Executed regular price checks to uphold accuracy at point of sale.
- Enhanced space utilization in produce display area to maximize item variety.
- Oversaw cleanliness of produce area to enhance customer experience.
- Enhanced customer satisfaction by delivering expert guidance on fruit and vegetable selection and storage techniques.
Education
High School Diploma -
Alchesay High School
Whiteriver, AZ2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Order taking
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- Payment collection
- Refund handling
- ID verification
- Attention to detail
- Inventory management
- Currency counting
- Order packaging
- Inventory control
- Decision making aptitude
- Sales expertise
- Daily reporting
- Retail merchandising
Timeline
Cashier
Hon Dah Casino
05.2023 - Current
Produce Clerk
Walmart
07.2018 - 02.2023
High School Diploma -
Alchesay High School