Jourdan Garcia
Scottsdale
Summary
Sales Manager at Camden Property Trust with over 9 years of management experience, including nearly 6 years in property management. Recognized for strong leadership abilities and a positive mindset, fostering team collaboration and driving results. Committed to continuous learning and professional growth while demonstrating unwavering loyalty to the organization. Proven track record of enhancing operational efficiency and delivering exceptional customer service in a competitive market.
Overview
7
7
years of professional experience
Work History
Sales Manager
Camden North End/Foothills
Phoenix, AZ
05.2023 - Current
- Develop and implement sales strategies to drive revenue growth and meet income goals based off market trends and previous year's performance.
- Analyze customer data trends to enhance and improve customer satisfaction including meeting CSS goals, managing Reputation and responding to surveys.
- Train and mentor leasing team to motivate, teach and strengthen them to hit goals and succeed in their roles.
- Works with Marketing and Revenue to ensure we are meeting market expectations and shifting accordingly.
- Hosts monthly sales meetings to educate team and push them to meet metrics.
Manager in Development
Camden North End/Foothills
Phoenix, AZ
04.2022 - 05.2023
- The second time in this position I was able to support teams more, focus on management responsibilities and prepare myself even more for a management role.
- Assisted with other communities across Arizona for leasing or management support, as well as district office support for events such as Camden Cares, Career Fairs, ACE etc.
- Worked at almost every property with open management roles to establish connections and build relationships within the Arizona market.
Assistant Manager
Camden Foothills
Scottsdale, AZ
04.2021 - 04.2022
- Executed monthly management of community delinquency, legal notices, final account statements, leasing audits, and essential administrative functions to ensure operational efficiency.
- Supported and motivated leasing consultant onsite in collaboration with Community Manager to enhance performance.
- Managed resident relations to improve customer experience.
Manager in Development
Camden Legacy
Scottsdale, AZ
04.2020 - 04.2021
- This position involves shadowing management to grow and experience leadership responsibilities in property management. The Manager in Development helps motivate the team to reach their goals and guides/trains leasing consultants to perform at their best alongside other onsite management.
- Supporting leasing and maintenance teams.
- Resident management including handling escalated issues.
Front Office Manager
Hilton Garden Inn
Flagstaff, AZ
01.2019 - 04.2020
- The Front Office Manager is in charge of the front desk staff, handles scheduling, controls payroll, develops employees, resolves complaints and difficult situations, reviews scores online and runs the operational aspects of the hotel.
Education
Bachelor's Degree - Hotel and Restaurant Management
Northern Arizona University
Flagstaff, AZ12.2019
Associate's Degree - Business Administration
Glendale Community College
Glendale, AZ12.2016
Skills
- Leadership
- Customer Service
- Team Management
- Conflict Resolution
- Schedule Management
- Relationship Building
- Sales Expertise
- Oracle
- Onesite
- Funnel
Timeline
Sales Manager
Camden North End/Foothills
05.2023 - Current
Manager in Development
Camden North End/Foothills
04.2022 - 05.2023
Assistant Manager
Camden Foothills
04.2021 - 04.2022
Manager in Development
Camden Legacy
04.2020 - 04.2021
Front Office Manager
Hilton Garden Inn
01.2019 - 04.2020
Bachelor's Degree - Hotel and Restaurant Management
Northern Arizona University
Associate's Degree - Business Administration
Glendale Community College