JOURDAN PIPER
Glendale
Summary
Versatile IT Manager with a Master’s in Information Technology and hands-on expertise in network architecture, cloud identity, and enterprise infrastructure. Proven success leading multi-campus environments with FortiGate firewalls, UniFi networks, Hyper-V virtualization, and Microsoft 365/Azure AD administration. Skilled in automating workflows, securing hybrid systems, and supporting critical operations including VoIP, streaming, and backups. Adept at scripting, vendor management, and delivering reliable, scalable IT solutions tailored to organizational needs.
Overview
4
4
years of professional experience
2
2
Certification
Work History
IT Manager
CalvaryPHX
07.2024 - Current
- Infrastructure & Network Administration: Manage and maintain multi-campus infrastructure including FortiGate firewalls, VLAN architecture, Hyper-V virtualization, UniFi switching and wireless systems, and Microsoft 365/Azure AD environments to ensure secure and reliable operations.
- Project Implementation & Security Oversight: Led migration from SonicWall to FortiGate with SD-WAN, VPN, IPS, and UTP; modernized backup strategy with Veeam and NAS systems; enforced patch compliance, EDR deployment, and strict network segmentation across all departments.
- End-User Support & Vendor Management: Provide Tier 3 support to staff and leadership, oversee IT procurement, vendor relations, and licensing; ensure availability of critical systems including check-in kiosks, live stream infrastructure, and digital signage platforms.
On-Site Technician
Dataprise
05.2023 - Current
- End-User Support & Issue Resolution: Delivered responsive, on-site Tier 1–2 support across multiple client environments, diagnosing and resolving issues involving desktops, laptops, printers, VoIP systems, and mobile devices. Provided hands-on troubleshooting of Windows OS, Office applications, and third-party software.
- Network & Infrastructure Support: Installed and maintained client networks, including configuring switches, firewalls, wireless access points, and patch panels. Monitored network health, addressed performance bottlenecks, and performed LAN/WAN diagnostics across diverse infrastructures.
- Active Directory & Microsoft 365 Administration: Managed user accounts, groups, and GPOs in Active Directory. Performed Microsoft 365 administration including user provisioning, mailbox configuration, license assignment, and troubleshooting Outlook/Exchange Online connectivity.
Microsoft Engineer
Microsoft
05.2021 - 03.2023
- Microsoft 365 & Identity Support: Delivered advanced troubleshooting and support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. Resolved service disruptions, policy conflicts, and configuration issues affecting tenant-wide productivity.
- Azure Active Directory (Azure AD) Expertise: Diagnosed and remediated identity and access issues involving synchronization (AAD Connect), conditional access, multi-factor authentication (MFA), and role-based access control (RBAC). Guided customers through best practices for secure identity architecture and hybrid identity integrations.
- Incident Response & Root Cause Analysis: Managed escalated technical incidents, leveraging tools such as Microsoft Service Health, Azure AD logs, and M365 admin center analytics to perform root cause analysis and long-term issue prevention.
Education
Master of Science - Information Technology
Arizona State University
Chandler, AZ12.2023
Bachelor of Science - Information Technology
Arizona State University
Chandler, AZ12.2022
Associate of Arts - undefined
Estrella Mountain Community College
Avondale, AZ12.2020
Skills
- Linux
- Windows
- Networking
- VLANs
- Active Directory
- Microsoft 365
- G-Suite
- PowerShell
- Fortigate
- Unifi
- Veeam
- Sonicwall
Portfolio Url
https://asu.digication.com/jourdan-piper-ms-portfolio
Certification
- MS-900: Microsoft 365
- AZ-900: Microsoft Azure
Timeline
IT Manager
CalvaryPHX
07.2024 - Current
On-Site Technician
Dataprise
05.2023 - Current
Microsoft Engineer
Microsoft
05.2021 - 03.2023
Bachelor of Science - Information Technology
Arizona State University
Associate of Arts - undefined
Estrella Mountain Community College
Master of Science - Information Technology
Arizona State University
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