Jourdin Downing
Phoenix
Summary
Meticulous support associate at Estate Watch and Jewelry, adept at orchestrating back-of-house operations, including the systematic organization of critical documentation, precise categorization and verification of estate jewelry pieces, and provision of comprehensive operational assistance to ensure seamless store functionality. Demonstrates exceptional attention to detail, and unwavering diligence when managing high-value assets. Proficient
Proficient in navigating multifaceted tasks within a dynamic, high-volume environment, exhibiting exemplary organizational abilities, and strategic problem-solving capabilities. Reliable and resourceful team collaborator, committed to optimizing operational efficiency while upholding the highest standards of accuracy, professionalism, and customer satisfaction.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Jewelry Store Support Associate
Estate Watch and Jewelry
Scottsdale
08.2025 - Current
- Maintained accurate records of inventory, sales, and promotional activities.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained records related to sales for store management.
Student Firefighter
EVIT Fire Academy Program
Mesa
07.2024 - Current
- Served as Squad Leader, responsible for team coordination and accountability.
- Operated heavy-duty equipment during training drills and live scenarios.
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
Trainer
Chick-Fil_A
Phoenix
05.2024 - 06.2025
- Collaborated with management to identify training needs and gaps in knowledge.
- Implemented best practices for food safety and workplace cleanliness standards.
- Documented all training activities, including attendance records, feedback forms, and surveys.
- Efficiently manages multiple tasks at once while maintaining accuracy, speed, and a positive guest experience.
Education
Student Firefighter -
EVIT Fire Academy Program
Mesa, AZ05-2026
High School Diploma -
Desert Mountain High School
Scottsdale, AZ12-2025
Skills
- Equipment operation
- Emergency medical treatment
- Public safety and security
- Record keeping
- Workplace safety
- Attention to detail focus
- Interpersonal relationship building
- Excellent written and verbal communication
Languages
ASL
Limited
Certification
NREMT – National Registry of Emergency Medical Technicians
S-110
S-130
S-190
S-110
S-130
S-190
Timeline
Jewelry Store Support Associate
Estate Watch and Jewelry
08.2025 - Current
Student Firefighter
EVIT Fire Academy Program
07.2024 - Current
Trainer
Chick-Fil_A
05.2024 - 06.2025
Student Firefighter -
EVIT Fire Academy Program
High School Diploma -
Desert Mountain High School