Crystal Franklin

• Submitting work orders/requests to various hospital departments
• Filing and maintaining various department records
• Performs transcription duties, as required.
• Answers telephone in a courteous and tactful manner, delivers messages to appropriate personnel.
• Routinely checks and maintains patient ID bands and room/door name tags.
• Arranges for transport, transports patients when necessary.
• Notifies professional staff of any changes.
• Initiates requisitions for procedures, housekeeping and engineering, via computer to appropriate departments.
• Informs appropriate departments of admissions, discharges and transfers.
• Conducts inventory for unit.
• Announces quiet time, along with patient turn schedule every 2 hours.
• Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities
• Type various reports and documents for unit staff.
• promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team
• Adheres to established policies and procedures regarding quality assurance, fire, occupational health and safety, environment and infection control.
• Ensure complete and accurate patient registration, which includes recording a patient’s insurance
• Composes and types of interoffice memorandums, as required. General knowledge of organizational procedures and the ability to apply them to various situations.

Assists in managing and resolving fall risk, care experience, labor relations, employee and department safety, and risk management issues.

Proficiency with electronic health record and EPIC

• worked on Telemetry, ICU, Neuro ICU and step-down units. Adhered to strict HIPAA guidelines to protect patient privacy.

When short staffed will fill in to assist with appointments, scheduling patients for MRI,X-Ray, Bone Density, Ultrasound and Cat Scan.

• Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
• Greets outpatients, sets up their appointments and gives patients the proper outpatient examination "prep form
• Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
• Ensured waiting area cleanliness by organizing sanitizing surfaces regularly, and restocking supplies as needed
• Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
• Answer and transfer phones in a timely manner,
• Relieves the radiologic technologists of such clerical duties as typing forms, filing, logging daily patients' work, and mailing reports and disposition of films when required by physicians. Adhered to strict HIPAA guidelines to protect patient privacy.

Welcoming patients and their families when they arrive for appointments

Scheduling new appointments and follow-ups for patients

Answering questions from patients and connecting them to the appropriate departments

Filing medical records, patient forms, and other documents Handling co-pays, billing, and insurance verification

Protecting patients' private information, such as health history

Maintaining a schedule for other staff members, and communicating with doctors and nurses

Keeping the office organized the front desk, waiting area, and reception area clean and organized

Using computers, medical office software, and other technology to keep information up to date

Handling patient emergencies and taking and delivering messages . Assigning and referring patient to outpatient clinical facilities.

• Adhered to strict HIPAA guidelines to protect patient privacy.