Joy Coochyouma
Rimrock
Summary
Accurate Cage Supervisor offering 18-years of background handling transactions for both external and internal customers. Proficient in using currency and coin counters to maintain proper cash accountability. Proactive and hardworking individual possessing excellent problem solving, documentation, and communication skills. Excellent attention to detail in maintaining accuracy and security required in cage operations. Successful at managing multiple priorities with positive attitude. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Casino Cage Supervisor
Cliff Castle Casino Hotel
10.2005 - 01.2024
- Enhanced customer satisfaction by providing efficient and accurate cashiering services in a busy casino environment.
- Reduced cash discrepancies by implementing stringent cash-handling procedures and conducting thorough audits regularly.
- Streamlined cage operations for increased efficiency by developing and implementing new processes for staff training and performance evaluations.
- Improved team collaboration, fostering an open line of communication between cage supervisors, managers, and frontline staff.
- Managed the casino''s high-volume currency transactions, ensuring accuracy and compliance with gaming regulations.
- Collaborated with other departments to resolve customer disputes quickly and professionally, enhancing overall guest experience.
- Implemented effective cash inventory controls to minimize losses due to theft or error while maximizing operational efficiency.
- Conducted employee training workshops on topics such as fraud prevention, cash handling best practices, and customer service techniques to improve overall team performance.
- Contributed to a positive work atmosphere by maintaining professional relationships with fellow supervisors, team members, and other casino staff.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Coordinated scheduling of cage personnel to ensure adequate staffing levels during peak times while minimizing labor costs where possible.
Education
No Degree - Psychology
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Cash Drawer Balancing
- Auditing Procedures
- Currency Exchange
- Employee Scheduling
- Guest Relations
- Staff Training and Development
- Policy Enforcement
- Cash Handling Expertise
- Multitasking Proficiency
- Adaptability to change
- Cashier supervision
- Performance evaluation
- Transaction accuracy
- Regulatory compliance
- Conflict resolution
- Casino software familiarity
- Player tracking systems
- Attention to detail
- Team leadership
- Effective communication
- Microsoft Office proficiency
- Vault management
- Inventory control
- Problem-solving abilities
- Title 31 compliance
- Cash counting machines
- Interpersonal skills
- Customer service excellence
- Team Motivation
- Employee Performance Evaluation
- Currency Exchanges
Timeline
Casino Cage Supervisor
Cliff Castle Casino Hotel
10.2005 - 01.2024
No Degree - Psychology
Maricopa Community Colleges - Glendale Community College
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