Joy Somers

• Prioritizing tasks with the established guidelines with moderate to no supervision.

• Banner Employee 7 years

• Medical Image Assistant for CT/CAT Scan (MIA) 3 1/2 years

• PC and Microsoft Office literate, including Excel, Cerner, Nextgen

• Medical Terminology, CPR/First Aide/ACE/ peripheral IV insertion, Completion of Banner’s POCT education and (Point of Care Testing).

• Great Communication skills, verbal and written. Strong attention to detail and proficient at dealing with any situation that comes into effect. Excellent people skills when dealing with patients and employees, as well as difficult situations that might acquire.

• Fulfills requests for images and reports ensuring availability in system, hard copy (film), and/or CD as required and follows proper protocols for releasing confidential patient information.

• Assists technologists and nurses in pre and post procedure room preparation by obtaining necessary supplies and assisting patients as necessary. Ensures procedure rooms are stocked appropriately. Understand sterile procedure and assists with setting up sterile trays, where applicable. Adheres to radiation safety policies. Escorts patients back to the patient exam

rooms, takes vitals and patient history; may assist with patient treatment to include if required by the assigned facility

• Assists in the operations of the medical imaging department under direct supervision with technologists and nurses in department. Incumbents work in a fast-paced, sometimes stressful environment with a strong focus on customer service.

• Experience in: Synapse, Teams, Revenue Cycle, Power Chart, Google Chrome, Connect Messenger, Microsoft Edge, Direct Scheduling.

• Acts as a liaison between patients, providers and staff members for patient’s referral and follow up needs.
• Provides prompt and professional service for the patients by assisting in education patient /family and assisting patients with external resources needed.
• Provides all pertinent clinical information needed for the payor authorization, the facility or specialist prior to the services being rendered by verifying coverage, obtaining authorization, and communicating with receiving facilities.
• Tracks and manages all referral by monitoring outstanding referral at 30/60/90-day intervals and following up with patients if appointments are not kept.
• Applies knowledge of medical terminology and maintains up to date knowledge of insurance environment. Utilizes internal and external resources to seek knowledge about regulations regarding various payor sources.
• Collaborates with outside referral sources and other community resources. Maintains an updated list of community resources and networks with colleagues to develop additional referral sources.
• Scheduling appointments for specialty physician services and diagnosis testing per provider request and communicates with the patient on a timely basis for all scheduling requirements.

Performing registration and check in process, data entry activities,

• Obtaining patients signatures when needed as well as referrals

• Answering phones along with taking messages for and from patients/Dr’s/Etc. (in office ranging from 15 on a slow day up to 30 in an 8 hour period.)

Verify and confirm with every patient the day before a reminder call for their own appointment

• Updates demographic and insurance information for patients.

• Verify that patient’s insurance is accurate and up to date with Banner as well as the insurance companies themselves

• Regular front office duties involving faxing, getting mail, distributing mail, ordering supplies, if need be, counting money at the beginning and end of the day to make sure it is accurate.

• PC and Microsoft Office literate, including Excel, Cerner, Payment Navigator

• Entering new and current patient demographics and financial information into computer system.

• Maintain office appearance; ensure office equipment is in working order.

• Process and forward insurance information to the appropriate internal department for processing.

• Collect co-pays, co-insurance. and deductibles, Medical Records

• Great Communication skills, verbal and written. Strong attention to detail and proficient at dealing with any situation that comes into effect. Excellent people skills when dealing with patients and employees.